**About this role:**
Wells Fargo is seeking an Operations Processor in as part of Customer Care in its CHIEF OPERATING OFFICE organization
**In this role, you will:**
+ Perform moderately complex operations duties in support of either a service center or department environment
+ Require considerable knowledge of company personnel policies and practices
+ Collect data and prepare related operational reports
+ Prepare input forms for automated data processing system
+ Utilize the company's internal operations to perform duties
+ Coordinate projects
+ Furnish information to authorized persons
+ Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
+ 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ Excellent analytical and research skills, with high attention to detail and accuracy. Experienced in time management including; organizing, prioritizing and completing multiple tasks in a high volume environment and within critical time frames
+ Research, resolve, and respond to complex customer inquiries and complaints based on the needs of the business
+ Excellent verbal, written, and interpersonal communication skills
+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information
+ Previous experience using ECMP, CIV, and SVP applications
+ Intermediate to advanced Excel skills as well as other Microsoft based systems or platforms
+ Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
+ Interact with integrity and a high level of professionalism
+ Experience working with external business partners/vendors
+ High emotional intelligence
+ Effectively process requests to send customer correspondence from the Executive Office within given timeframes
+ Collaborate with team members and partners to effectively respond to customers regarding their complaints and concerns.
+ Ability to work on-site at the stated location
+ Mon-Fri Schedule
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Company:** WELLS FARGO BANK
**Req Number:** R-230679
**Updated:** Sun Nov 27 00:00:00 UTC 2022