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Omni Hotels Louisville, KY, USA
May 24, 2018
Location This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers. Job Description The Spa Concierge/Scheduler will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. Responsibilities Check guests in and out. Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service. Up-sell, cross-sell, and pre-sell Mokara services and products. Provide tours of the spa and offer/serve beverages as needed. Communicate spa promotions with guests. Qualifications Customer service experience is highly preferred. High school diploma or equivalent. Must be proficient with Microsoft Office. Must be able to communicate effectively in a professional business environment. Must have the ability to stand for 7 hours per day. Ability to lift, carry, push, pull 30 lbs. Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.
Omni Hotels Hot Springs, VA 24445, USA
May 24, 2018
Location The Homestead Our employees are what make The Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match. Job Description The Reservation Agent / Vacation Coordinator repsonds to all room, hotel information, and activitiy inquiries promptly and professionaly, and is responsible to input reservations into the hotel reservation system with accuracy. Daily duties including answering phones, filing and computer work. Qualifications Advanced verbal and written communication skills Ability to work independently to resolve customer inquiries or problems Excellent phone etiquette skills Intermediate experience working with basic computer programs (MS Office, Outlook, etc) Must be able to become proficient on Omni Hotel's reservation system Previous hotel experience and prior call center experience a plus Must be organized with the ability to handle multiple task Strong keyboard skills preferred All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today! Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . End of Job Description #IND123
Omni Hotels Championsgate, Four Corners, FL 34747, USA
May 24, 2018
Location Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf, the Leadbetter Golf Academy World Headquarters and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match. Job Description The Meeting Concierge is part of the Conference Services team which represents the ultimate in appearance, poise, and attentiveness. (Please refer to appearance standards) The Meeting Concierge is to provide a daily support to all in house group guests, (express groups, catering groups) & meeting planners. The Meeting Concierge will respond to customer inquiries and requests, providing information as requested i.e. in house meeting reader board information, convention activities, location of events, etc. The Meeting Concierge serves as a resource/advocate for all meeting planners and in house guests, and will be equipped with current means of hotel communication, including Nextel, phone, email, etc. Meeting Concierge will also be equipped with the most updated information i.e. daily event sheet, resumes, reader board information, hotel telephone lists, etc. Due to the complexity of the hotel layout, the Meeting Concierge will serve a pivotal role in directing guests to their designated meeting rooms, providing directional assistance and requested information to guests in person. . A sense of urgency will be a critical responsibility of that position. A "do it right now" attitude should be projected at all times. Responsibilities Being alert and attentive at all times to guests' needs, understanding the image projected represents the total hotel. Meeting Concierge is to present a friendly attitude, excellent listening abilities, and pleasant body posture at all times and is knowledgeable and helpful in assisting guests. Maintain professional uniformed attire, to include jewelry and dress shoes (no tennis shoes, open toed, clogs, or mules). Presence on the convention floor begins at 6am and times may change based upon group requirements. Overcoming guest challenges and complaints in a calm collected manner by LISTENING to the guest and projecting the highest ability in solving problems. Meeting Concierge will be responsible for obtaining, understanding and utilizing the following information, on a daily basis: Reader board information Daily event sheet Group resumes BEO's and Diagrams Arrival/departure manifests Special arrangements: i.e.: VIP arrivals, limo services, guest speakers, etc. Meeting Concierge will also be capable of understanding confidential group information (BEO'S, pricing, room rate, and guest room numbers). The concierge should not share any BEO or resume information prior to contacting the manager. (Do not give out guest room numbers, guest room rates or banquet food and beverage prices) To respond to guest and meeting planner needs in a timely fashion. To follow-up with all guests after attending to their problem and ensure the resolution meets their expectations. To communicate all necessary information to the hotel departments in a timely and accurate manner via Nextel, email and/or telephone. Provide a daily report to the Hotel (Recap), of any guest service issues. To provide information on guest services as well as meeting rooms benefits and features (ie wireless internet, complimentary cyber café, business center). Should be aware of the hotel location in relation to all attractions, such as Disney, Universal, Sea World, restaurants, etc. Have pre-printed directions to the most common asked about locations. Encourage and promote reservations and visits to hotel outlets by being aware of and recommending "favorite or popular" menu items or offerings, suggestive selling, create demand (ie filling up fast with this big group in-house I would suggest a reservation etc.) Strong emphasis on promoting Morsels as a great quick stop. To provide information on resort health club and spa, recreation facilities and all golf facilities including the David Leadbetter Academy. To be aware of hotel fire safety procedures and fire routes. Qualifications Excellent Customer Service Able to multi task, in a fast paced environment Proficient in Microsoft Office: Word, Excell, Powerpoint, Outlook Previous Experience in a Four Diamond or Luxury Hotel/Resort environment preferre d Previous Convention Sevice experience preferred Able to stand or walk for long periods of time
Omni Hotels Louisville, KY, USA
May 24, 2018
Location This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers. Job Description To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations. Responsibilities To arrange bookings, reconfirmation of airline tickets etc. Be fully acquainted with the different points of interests. Assist in arranging for restaurant reservations and limousines as required by our guests. Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms. Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department. Accept other special duties as required by management. Set up all amenities for guests celebrating special occasions. Set up special packages that include pre-calls from the concierge and specialized amenities. Interact with other departments to ensure that guest's needs are satisfied. Speak with guests in a friendly, warm manner making them feel welcome to the hotel. Proactively work to seek out ways in which to improve the hotel experience for our guests. Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc. Qualifications Previous luxury hotel experience is required. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of the surrounding Atlanta area and all of its attractions. Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software. End of Job Description #IND123