Omni Hotels
Louisville, KY, USA
Location This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers. Job Description This position serves as a supervisory position overseeing the Bellperson and Concierge department. Additionally, they are responsible for warmly greeting guests, answering questions, or giving directions to happenings or locations within the hotel, explaining hotel and convention center facilities, and assisting with information about the local area. Responsibilities Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task be an ambassador for the hotel. Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance. Facilitate bag handling for guests by dispatching bell persons efficiently. Anticipate guests needs, respond promptly and acknowledge all guests, no matter how busy or time of day. Maintain positive guest relations at all times. Be familiar with all systems and equipments as related to Guest Services. Handle calls from guests, write requests for service on service call cards, prompt response with a time stamp and place them in rotation for the next available bell person to assist. Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process. Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out. Be pleasant, smile and greet all guests, using surnames when obtained. Maintain Four Diamond standard of guest service. Be familiar with parking validation procedures. Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Utilize bell carts effectively and with caution. Be familiar with local attractions and businesses. Be sure to recommend on-site venues first. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA, Laundry Services, and Omni Kids Program). Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage). Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing). Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests and taxi/shuttle scheduling as needed. Attend all designated staff meetings and training sessions. Understand the importance of our Medallia scores. Proper phone etiquette; answering the phone with a smile in your voice. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Deliver personalized, memorable guest experiences by utilizing the Power of One. Perform other duties & special projects as assigned by the management team. Proper phone etiquette; answering the phone with a smile in your voice. Qualifications Previous luxury hotel experience in front office or guest services required. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience. Provide information including hotel information, local area information and activities to guests Understand basic Front Office procedures to be able to assist guests with questions or concerns Be available to provide directional assistance to conference attendees/ guests between meetings and function breaks Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems, OPERA experience a plus Ability to work well under pressure, dealing with many guest requests/questions within a short period of time Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs
Location This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers. Job Description This position serves as a supervisory position overseeing the Bellperson and Concierge department. Additionally, they are responsible for warmly greeting guests, answering questions, or giving directions to happenings or locations within the hotel, explaining hotel and convention center facilities, and assisting with information about the local area. Responsibilities Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task be an ambassador for the hotel. Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance. Facilitate bag handling for guests by dispatching bell persons efficiently. Anticipate guests needs, respond promptly and acknowledge all guests, no matter how busy or time of day. Maintain positive guest relations at all times. Be familiar with all systems and equipments as related to Guest Services. Handle calls from guests, write requests for service on service call cards, prompt response with a time stamp and place them in rotation for the next available bell person to assist. Follow-up with guest complaints to ensure that any problems are resolved by adhering to the service recovery process. Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out. Be pleasant, smile and greet all guests, using surnames when obtained. Maintain Four Diamond standard of guest service. Be familiar with parking validation procedures. Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Utilize bell carts effectively and with caution. Be familiar with local attractions and businesses. Be sure to recommend on-site venues first. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA, Laundry Services, and Omni Kids Program). Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage). Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing). Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests and taxi/shuttle scheduling as needed. Attend all designated staff meetings and training sessions. Understand the importance of our Medallia scores. Proper phone etiquette; answering the phone with a smile in your voice. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Deliver personalized, memorable guest experiences by utilizing the Power of One. Perform other duties & special projects as assigned by the management team. Proper phone etiquette; answering the phone with a smile in your voice. Qualifications Previous luxury hotel experience in front office or guest services required. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience. Provide information including hotel information, local area information and activities to guests Understand basic Front Office procedures to be able to assist guests with questions or concerns Be available to provide directional assistance to conference attendees/ guests between meetings and function breaks Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems, OPERA experience a plus Ability to work well under pressure, dealing with many guest requests/questions within a short period of time Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs
