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Omni Hotels New Orleans, LA, USA
Aug 17, 2018
Location Royal Orleans Hotel The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork. Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience required Previous hotel front desk experience is strongly preferred Prior hotel and/or cash-handling experience preferred Previous guest relations training is preferred Ability to stand for extended periods of time Ability to lift up to 30 pounds Candidate must have an open availability to work AM and PM shifts as well as weekends and holidays Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Omni Hotels Bretton Woods, Carroll, NH 03575, USA
Aug 17, 2018
Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match. Job Description To maintain the highest standards possible for the guest by insuring quick, efficient, and professional service to ensure satisfaction. Responsibilities Responsible for assigned shift, assisting in overall management Assist in overall supervision of the department as outlined in manager's job description. Complete environmental checklist for dining room. Order daily supplies. Hold pre-meal meetings. Follow up on established training steps. Handle guest comments and complaints and ensure guest satisfaction. Observe, teach, and correct staff's service. Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working Assist with monthly inventory and maintain a cash bank. Verifying guest room numbers for room charges. Interact with other departments to ensure guest needs are satisfied. Adhere to proper food handling procedures. Proper knowledge of equipment use and safety procedures. Do not leave merchandise unsecured. Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome. Qualifications Minimum 1 year supervisor experience. Must be able work with and understand financial information and data and basic arithmetic functions Must lead by example, remain professional in all situations. Must be able to handle exposure to extreme temperatures and food and beverage hazardous cleaning chemicals. Must be able to convey information and ideas clearly. Must work well in stressful, high pressure situations. Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary. Able to lift up to 20 pounds and be on your feet for up to eight hours. Must be flexible with schedules including weekends and holidays.
Omni Hotels Frisco, TX, USA
Aug 17, 2018
Location The new Omni Frisco Hotel is more than just the official hotel of the Dallas Cowboys, it's the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events. The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders. Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star. The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city. Job Description The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. Responsibilities Inspect the cleaning and servicing of guestrooms and public areas Assign special projects as directed by the Director of Housekeeping. Report any needed repairs or discrepancies of guest rooms. Ensure that all Guest Room Attendants have appropriate supplies and linens. Assist in the cleaning of guest rooms when necessary. Assist in processing AM and PM room status reports. Ensure that the Guest Room Attendant's linen cart is neat and well organized. Ensure that linen closets on guest room floors are completely stocked. Maintain supply cage stock, neat and clean at all times. Must have all guest rooms punched in via the phone after completion. Ensure VIP rooms are inspected ASAP. Ensure check out/vacated rooms are a priority. Knowledge of hotel, facilities and events. To ensure hotel, guest and associates are maintained in a safe and secure environment. Qualifications Ability to maintain 4-Diamond level cleanliness standards Ability to work with management on special projects Strong attention to detail with a sense of urgency as required Must be able to lift a minimum of 50 lbs Must be able to push or pull a minimum of 75 lbs Must be able to use general computer programs Must be able to communicate via radio and phone as needed Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Omni Hotels Asheville, NC, USA
Aug 17, 2018
Location Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match. Job Description To assist servers in any way possible to ensure proper, prompt and courteous service to all guests. Responsibilities Buffet Set-up. Stock needed supplies In side stands. Clean-up buffet after every meal. Set-up fruit station. Get necessary supplies for buffet. Dust all tables to include table legs. Receive rolls and put in warmers. Put milk in refrigerators and set-up creamers. Pre-set breadbasket lined with napkins. Pick-up linens. Check off and pick-up storeroom supplies. Set tables with clean, pressed linen, china silver and glassware. Ensure furniture and floors are clean and arranged according to specifications. Assist servers during meal period. Remove any extra settings. Refill guests water glasses. Serve rolls and butter as specified. Qualifications Must be able to multitask, be a fast learner, and have a great attention to detail. Must have good customer service skills. Must have basic food handling knowledge and knife skills. Must be able to work weekends and holidays as well. Must be able to lift up to 50 lbs on a regular basis.