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Omni Hotels Louisville, KY, USA
Jun 23, 2018
Location This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers. Job Description This position ensures that all hotel guest, associates and hotel property are maintained in a safe and secure environment. Responsibilities Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls to assist both guests and associates with respect to safety, security and hotel operations. Initiate and follow-up with all investigations of crimes committed against property and persons. Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions. Monitor/distribute visitor and vender access to the property by distributing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Assist with supervision of pool area, being able to work in all weather conditions, indoors and outdoors. Perform other duties as assigned by LP and Rooms Division Management. Qualifications Minimum one year security/loss prevention experience and/or customer services role with consistent guest interaction and guest resolution responsibilities. Must be First Aid and CPR certified and/or willingness to receive such training. Must present registration as unarmed security guard/officer with the state of TN within 45 days of hire. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Ability to work cohesively with co-workers both within and outside of your department Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment Excellent customer service, service recovery and problem solving skills. Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office) Must be able to reach various areas of the hotel at a rapid pace if necessary Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations. Maintain confidentiality and exercise sound judgment when handling sensitive matters. Must be able to work a variety of shifts, including weekends and holidays. Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned. Move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Requires bending, reaching overhear, kneeling and use of stairs. Stand, walk or sit for an extended period or for an entire work shift.
Omni Hotels Los Angeles, CA, USA
Jun 23, 2018
Location Los Angeles Hotel From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown's cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations. Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match. Job Description To provide and maintain high quality standards, cleanliness and procedures in preparing and serving all cafeteria food. Provide friendly service to all associates. Responsibilities Maintains the cleanliness and appearance of the cafeteria in its entirety. Prepare, restock and maintain food items. Sets up and maintains service stations. Dishes up all food during service. Visually inspects all food served at the cafeteria. Communicate with all cooks daily and assist them as needed. Qualifications Previous cafeteria/entry level culinary experience preferred, particularly in a hotel or hospital environment. Ability to communicate orally in English to the understanding of co-workers and supervisor. Ability to handle internal questions and concerns, while maintaining a calm and welcoming demeanor. Sufficient manual dexterity needed in hands to operate knives, spatulas, tongs, etc. Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting. Lift, carry, and place objects weighing up to 30 lbs without assistance. Ability to stoop, grasp, move or push goods on a hand cart weighing up to 50 pounds. Must be able to endure exposure to heat, steam and cleaning chemicals. Must be able to work a flexible schedule, specifically weekends and holidays. Must have valid CA Food Handler's Certification. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Omni Hotels Vallejo, CA 94590, USA
Jun 23, 2018
Overview King Edward Hotel With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike. The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match Job Description This position is ideal for the individual who has a strong interest in hotel operations and wishes to develop their career in hospitality management. The Rooms Division Supervisor will spend several months rotating between Front Office, Housekeeping, and Engineering operations. While training in all aspects of each area, this individual will support the efforts of the department covering the responsibilities below, with a particular emphasis on developing their management and leadership skills. This is a customer service position which requires a multitude of tasks while consistently providing exceptional customer service to our guests and clients in-house. Responsibilities Front Office Planning, goal setting and day-to-day operations of the Front Office Department. The major areas of responsibility include: Front Desk, Ideal Service Agents, Bell Services, Door, Concierge, and Royal Club Implement company programs and manage the operations of the Front Desk Office (Front Desk, ISAs, Bell Services, Door, Concierge, and Royal Club) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service. Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. Maintain continuous liaison with management, reservations desk and housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations. Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections. Participate with other members of management in developing plans to deliver special services to selected targeted markets. Complete AM/PM overnight manager's checklist and any other task and responsibilities. Resolve customer complaints and anticipate potential problems by reviewing and monitoring feedback, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Liaise with the sales team and discuss and implement sales strategies to continually improve occupancy levels, revenues and upselling goals. Manage room inventory which includes strategic planning, upselling, and blocking of rooms in advance to ensure guest and group needs are met. Develop, recommend and implement fire safety plans and coordinate fire and evacuation drills as required by Omni Standards. Housekeeping Inspect the cleaning and servicing of guestrooms and public areas. Assign special projects as directed by the Executive Housekeeper. Report any needed repairs or discrepancies of guest rooms. Ensure that all Guest Room Attendants have appropriate supplies and linens. Assist in the cleaning of guest rooms when necessary. Open, close, and assist in processing AM and PM room status reports. Ensure that the Guest Room Attendant's linen cart is neat and well organized. Ensure that linen closets on guest room floors are completely stocked. Maintain supply cage stock, neat and clean at all times. Must have all guest rooms punched in via the phone after completion. Ensure VIP rooms are inspected ASAP. Ensure check out/vacated rooms are a priority. Ensure hotel, guest and associates are maintained in a safe and secure environment. Liaise with Brookfield Condo for any types of cleaning needed for condominium residents. Engineering Identify and address engineering issues through Synergy. Assist management in the procurement of supplies and the issuance of purchase orders, maintaining inventory control and ordering through Birchstreet. Review and address guest feedback and scores through Medallia. Develop, recommend and implement Health and Safety strategies, policies and programs to promote safety in the workplace. Ensure all chemicals are properly labeled, safely stored and have a current MSDS. Perform accident investigations to identify root causes and recommend actions to reduce or eliminate hazards. Perform frequent inspections of all public space to identify and correct Health and Safety concerns and building deficiencies. Understand and execute budgets for capital projects. General Attend monthly meetings, town halls, trainings as required. Maintain knowledge of hotel, facilities and events. Demonstrate the ability to implement the components of Omni Hotels corporate culture, business concepts, and mission. Qualifications Qualifications: College degree or equivalent, preferably in a hospitality management program. 2-3 years of experience in hotel operations with a strong interest in other departments. Previous experience as Guest Service Manager. Strong verbal and written communication skills with ability to communicate effectively by telephone, email, radio and reporting. Strong computer skills with advanced knowledge of Microsoft Office and Outlook; Knowledge of Opera, Birchstreet, and/or Synergy preferred. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company policies and SOPs. Ability to maintain 4-Diamond level cleanliness standards. Ability to work with management on special projects. Previous experience in Health & Safety. First Aid/CPR Certification is preferred. Must be able to remain calm and professional during stressful situations. Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
Omni Hotels Nashville, TN, USA
Jun 23, 2018
Location Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job Description To ensure the function room is set according to guest expectation and Omni standards. This position will set up, breakdown, and clean all space associated with banquets and conventions. Responsibilities Set up, stock, and maintain meeting rooms. Refresh meeting rooms during meals and coffee breaks. Complete final breakdown of meeting room. Clean and return equipment to proper location. Must be able to follow instructions on the Banquet Event Order. Assist other departments when needed to ensure optimum service to guests. Qualifications Previous customer service experience required; hotel & banquet experience is preferred. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by radio. Ability to work cohesively with co-workers both within and outside of your department. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up in a fast paced environment. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Must be able to execute assigned room sets after period of training. Must be able to stand and walk for an extended period of time or for an entire shift. Frequent bending, squatting, kneeling and reaching overhead. Must be able to lift and carry objects weighing up to 50 lbs. Must be able to push, pull, and place objects weighing up to 100lbs without assistance. Must be able to work flexible shifts including nights, weekends, and holidays. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .