Omni Hotels Louisville, KY, USA
Mar 20, 2018
Location This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city's rich history and authentic character, the Omni Louisville will transform one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers. Job Description Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work. Responsibilities Maintain positive guest relations at all times. Able to perform job functions with attention to detail, speed and accuracy. Able to prioritize and organize work. Make / Change / Cancel reservations. Liaise with Sales Team and Convention Services in coordinating group bookings Handle mail / correspondence. Process confirmations as needed. Enter/maintain Group blocks in the PMS system. Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks. Maintenance of group blocks to release room types not required as rooms pickup. Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume. Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting. Ensure that group blocks, group lists, group billing and cutoff dates are maintained. Process Rooming Lists accurately and in a timely manner. Check rooming list for accuracy. Pre-block all group needs for suites or connecting rooms. Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's. Follow all Omni Credit Policies. Control suite inventory and specialty rooms according to suite request policy. Monitor group pickup and advise DORM if group should be re-forecasted. Report to the DORM any changes in group pickup that would affect selling strategies. Adhere to the selling strategies set by the DORM.. Check Daily arrivals to ensure accurate reservations. Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings. Qualifications Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel. Strong attention to detail is required to minimize reservation errors. Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions. Developed computer proficiencies, OPERA experience a plus. Strong organizational skills with the ability to multi-task in a fast paced environment. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Excellent customer service and problem solving skills. Must be able to work a variety of shifts, including weekends and holidays Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.