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Program Manager - Digital Onboarding


The Small and Medium Sized Business (SMB) Onboarding Transformation team is responsible for leading the strategy and delivery program to improve the overall client on-boarding experience while reducing operational time and cost. This is an exciting opportunity to join a critical and strategic team that supports the seamless onboarding of high volume, low complexity businesses in order to drive scalable business growth solutions. The SMB solution builds & integrates a family of applications, streamlining the onboarding process across lines of business to deliver a best in class solution in line with the organization's strategic vision and GFCC/KYC policy requirements.

**Role Description and responsibilities:**

This is an exciting new position that requires someone who can take initiative and function successfully in a collaborative, yet ambiguous, environment. Possessing strong project management, analytical and communication skills, the candidate will need to continue to evolve and deliver the SMB Onboarding solution by understanding the client's needs and working with relevant Product, Compliance, Control, Operations, and Engineering teams.

+ Identify priorities and manage multiple workstreams coordinating across various Product Stakeholders

+ Devise and execute on an integrated strategy and execution plan to develop and deliver the SMB Onboarding solution

+ Ensuring deliverables are tracked in line with due dates and stakeholder expectations

+ Identify creative and timely solutions to key program challenges

+ Track project progress and report effectively on status, blockers and changes. Accountable for creating, maintaining and communicating schedules, scorecards and plans.

+ Manage, analyze, track and escalate project risks, issues and dependencies as well as chair regular review meetings.

+ Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business, Technology and functional partners.


+ 5+ years of Product development/delivery, business/corporate development, or project management experience within the financial services industry

+ Strong communication/presentation skills (i.e., creating content) that can be consumed at all seniority levels

+ Ability to manage broad range of stakeholders and priorities

+ Ability to lead and influence without having positional authority in order to progress initiatives

+ Passion for creatively solving problems and an entrepreneurial spirit. Ability to adeptly pivot opportunities based on new information and market forces

+ Strong analytical / critical thinking and problem solving skills; able to develop and clearly present drawn conclusions & potential solutions with consideration to inherent risks

+ Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities

+ Aptitude to think outside the box and balance strategic objectives with the need to make interim tactical choices in order to sustain progress

+ Subject Matter Expertise across KYC, AML & Client Reference Data is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

**Base Pay/Salary**

Jersey City,NJ $114,000.00 - $182,000.00 / year