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Human Factors Engineer

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Human Factors Engineering

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Human Factors Engineer joining our team to support the Centers for Medicare & Medicaid Services (CMS) activities remotely.

At GDIT, we foster a people-centric environment. As a Human Factors Engineer supporting CMS, you will be trusted to work hand-in-hand with our CMS customer applying user centric design approach to understand what users need and addressing the entire experience from start to finish supporting Marketplace initiatives. In this role, a typical day will include:

+ Responsible for a full lifecycle of responsive design, including: content-first design, logic flows, storyboards, personas, wireframes, low fidelity mock-ups, sitemaps, high fidelity prototypes, and UI specifications, to provide end-to-end dynamic, database driven design flows

+ Working in an Agile software development environment, team with product owners, business analysts, and product development to clarify and define business requirements as they apply to the UI.

+ Constructing page design using prototyping tools such as Axure, Balsamiq and/or Sketch.

+ Crafting UX engagements, specifically in a graphical user interface (GUI) environment, that exceed customer expectations by partnering with key product stakeholders to understand and support product business goals, advocating human-centered design (HCD) industry best practices

+ Analyzing available usage metrics for trends, patterns, issues, and opportunities for UX optimization.

+ Analyze, document and communicate system and business processes

+ Facilitate and validate the development of system solutions to satisfy customer’s business needs

+ Conduct software presentations and provide technical supports to existing and prospective customers

+ Assist breaking down roadmaps into epics and decompose into user stories

+ Working with the agile team and stakeholders to contribute to the drafting of user stories

+ Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives

+ Interviewing and interfacing with value streams to obtain needed business requirements

+ Supporting the collection and reporting of requirements related metrics

+ Providing additional support and guidance to clients during the implementation phase, to include development of training resources

+ Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes


+ Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or other related field or 6 years of equivalent experience

+ 8+ years of experience User Experience (UX) and User Interface (UI) Design for dynamic, database or bootstrap driven web sites, mobile devices or content management systems

+ 8+ years of hands-on experience with Axure, Balsamiq, PhotoShop and/or Sketch designing wireframes, low, mid and high-fidelity prototypes

+ 8+ years of experience planning and conducting user research, usability testing and design validation

+ 5+ years of experience developing user personas

+ Thorough knowledge of human-centered design (HCD) patterns and best practices

+ Demonstrated experience troubleshooting and possess expert debugging skills with UI related issues

+ Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years


+ US citizen or a Green Card holder

+ Salesforce experience

+ Experience developing standards-compliant front-end code for websites, web applications, and mobile solutions using HTML, CSS and JavaScript driven framework, such as Angular or React

+ Experience incorporating reliable unit and end-to-end testing to UI frameworks

+ Experience in web design and front-end development using HTML, XHTML, CSS, Java Scripts and jQuery

+ Working knowledge of Government regulations, including Section 508 compliance and accessibility

+ Exceptional written communication and presentation skills including the ability to engage different stakeholders in developing and implementing designs

+ Strong analytical and problem-solving capabilities

+ Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority


+ Full-flex work week

+ 401K with company match

+ Customizable health benefits packages

+ Collaborative teams of highly motivated critical thinkers and innovators

+ Internal mobility team dedicated to helping you own your career

+ Rewards program for high-performing employees

Not sure this job’s the one for you? Check out our other openings at

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Human Factors Engineer

Full time
Brunswick, ME 04011

Published on 09/18/2022

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