GAMING TECHNOLOGY SPECIALIST
REQUISITION ID 353547
WORK LOCATION: Johns Hopkins Hospital, 600 N. Wolfe Street, Baltimore, MD 21287
The Child Life Technology Specialist is a member of the Johns Hopkins CTS team that works directly with Child Life and is responsible for providing overall support, gaming strategy, training, technical support, Augmented Reality (AR), Virtual Reality (VR), PlayStation, Nintendo, Xbox, PC, iPad etc. Assists with assessing, installing, documenting, testing, maintaining, troubleshooting and supporting gaming systems, peripherals, and related hardware within the context of the Child Life Dept.
The Client Specialist (CS) role also requires knowledge and understanding of computing hardware and the ability to support computer hardware and various software installations, incident resolution, and upgrades according to JHH standards and guidelines. Strong focus on MDM management as well as a good understanding and implementation of device policy and use of Active directory. Utilizes the Helpdesk ticketing system to track work time and document efforts on all tickets in the queue. Manage and maintain Individual work queue as well as contribute to overall management of group queue, communicate via e-mail and voicemail messages in a timely manner, interacts with the team and participates in meetings. Ensures that processes and documentation is kept up-to-date. Assists with software deployments and upgrades as directed by the Manager and/or Director. Performs hardware moves in a timely manner. Assists with technical evaluations of new desktop hardware and software as assigned to ensure products being evaluated meet JHH standards and technical requirements for long-term strategic goals. Maintains skill levels of current technology by using the educational resources to keep abreast of new developments in hardware and software advancements.
- 1. Installs, maintains, troubleshoots, updates and repairs gaming systems and related peripheral equipment.
- 2. Maintains updated knowledge on all applicable gaming systems and performs new system configurations
- 3. Assists with maintaining video links/educational sites, distribution and content.
- 4. Supports and documents various accounts for Child Life Department including Apple, Google, Oculus, XBL, PSN..etc.
- 5. Disseminates technical knowledge, including formal training across the Child Life team and related departments.
- 6. Maintains Child Life iPad fleet. Including keeping them up to date, general maintenance, and working with security to reacquire lost devices.
- 7. Works closely with patients and families to teach and utilize appropriately-assigned gaming technologies
- 8. Collaborates with team members on research related to gaming system implementation and outcomes with relation to patient care.
- 9. Coordinates with clinicians across various departments to setup care plans and flow in both inpatient and outpatient settings.
- 10. Build and maintain partnerships with organizations who wish to support and develop technology and technology-based programming.
- 11. Keep the Child Life Department informed and up-to-date on the latest technology that could be utilized for stress and pain management, alternative focus, socialization and education.
- 12. Maintains fleet of gaming devices including preventative maintenance
- 13. Train and familiarize all staff and child life interns on the use of new technologies.
High School diploma (with highly developed relevant skills gained through life experience), Associates degree; preferred Bachelor/Master's degree in a related field.
Strong gaming experience required, lifelong gamer preferred, well versed in VR and AR technologies ; participated/attended gaming conferences, has at least 1 year experience working With children either in a classroom setting or hospital setting or can demonstrate the ability to appropriately interact with /work with children of all ages.
LICENSURE: Prefer Certificate in Gaming Development, Licensed as Computer Support Technician
- Installs, maintains, troubleshoots, updates and repairs gaming systems and related peripheral equipment.
- Maintains updated knowledge on all applicable gaming systems and performs new system configurations.
- Assists with maintaining video links/educational sites, distribution and content.
- Disseminates technical knowledge, including formal training across the Child Life team and related departments.
- Works closely with patients and families to teach and utilize appropriately -assigned gaming technologies.
- Collaborates with team members on research related to gaming system implementation and outcomes with relation to patient care.
- Coordinates with clinicians across various departments to setup care plans and flow in both inpatient and outpatient settings.
- Builds relationships and collaborates with internal and external stakeholders (Child's Play, Game Changer, Johns Hopkins IT Department, etc.) to develop resources for and conduct program pilots with patients and families.
In conjunction with child life specialists, regularly exercises judgment and discretion in developing programs to support the development and psychosocial needs of children in a health care setting. Must possess critical thinking skills, strong oral and written communication skills, exhibits effective facilitation skills, and manages time and resources effectively.
Volume of devices responsible for:
iPad fleet: 60 iPads across 4 different iPad accounts.
Xbox 360s: 250 Xbox’s across all playrooms and patient rooms in Bloomberg
Xbox Ones: 20 Xbox Ones across two different units and cart based systems
Ps3/PS4: 15 PlayStations in the playrooms in Bloomberg
Nintendo Switch/Wii: 25 devices across the playrooms/carts and per unit checkout
VR equipment: 8 different headsets across 5 developers
Repair and maintain the Interactive Multimedia planetarium (IMP)
High School Diploma/GED
Two years related experience. Additional education can be substituted for experience.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.