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Federal - Help Desk Technician

Organization: Accenture Federal Services Location: Annapolis Junction, MD

We are: Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can We’ll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.

You are: The Help Desk Technician. Providing technical software end-user support by performing question/problem diagnosis. Guiding users through step-by-step solutions in a call center environment. Clearly communicating technical solutions in a user-friendly, professional manner. Providing one-on-one end-user training as needed. Quickly triage and pass complex problems on to higher-level support for resolution.

Here's what you need:

+ In-depth experience troubleshooting and supporting Information Technology Enterprise Applications

+ Ability to apply application knowledge to provide user support

+ Experience interfacing with clients and customers and handling sensitive issues

+ Experience in problem resolution of enterprise systems

+ User proficiency with PC hardware, standard software, and specialized applications

+ Ability to diagnose, troubleshoot client issues

+ Experience using Microsoft Office suite desktop applications

The extras:

+ US citizenship required, dual citizens not eligible

+ An active security clearance or the ability to obtain one may be required for this role.

Bonus points if you have:

+ Enterprise Resource Planning (ERP) or other business systems experience

+ Ability to provide ongoing technical support for specialized applications: log trouble calls, analyze and correct problem at source

+ Ability to advise users of changes in procedures

+ Experience trouble-shooting and supporting PeopleSoft™ applications

As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $67,800 to $98,199 and information on benefits offered is here: https://www.accenture.com/us-en/careers/local/total-rewards

+ Experience and understanding of the general IT infrastructure and PeopleSoft™ applications and architecture.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Federal - Help Desk Technician

Full time
Arlington, VA

Published on 09/13/2021

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