Front Desk Agent Overnight

  • Omni Hotels
  • San Diego, CA, USA
  • Dec 07, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

San Diego Hotel

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description

To oversee and coordinate all night time front desk and night audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities

  • Preparation of daily reports and distribution as directed.
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  • Conduct back up procedures for Epitome and drop tape nightly.
  • Handling Express checkouts ensuring their completion.
  • Completion of third shift Night Audit checklist
  • Balancing of daily postings and revenue.
  • Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
  • Understanding of all front office standards and assist in solving deficiencies.
  • Prepare In-house allowance and adjustment spreadsheets each day.
  • Balancing of daily posting and revenue, and resolution of inaccuracies.
  • To appropriately protect confidential guest information and guest room key access according to front office SOP's.
  • To be thoroughly acquainted with PBX Operator duties.
  • Be familiar with emergency procedures and Alarm System in the PBX department.
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
  • Be familiar with all systems and equipments as related to the Front Office
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Be familiar with all hotel amenities
  • To be familiar with all hotel facilities
  • To be familiar with the inter-relationship between the different departments
  • To be familiar with local attractions and businesses
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
  • Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
  • Deliver personalized, memorable guest experiences by utilizing the Power of One.


Qualifications

  • Must be able to work the overnight shift, weekends, and holidays.
  • Prior guest service experience is required. Hotel front office experience is strongly preferred.
  • Excellent customer service and problem solving skills are required.
  • Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required.
  • Must have strong communication, computer and organizational skills.
  • Must maintain a professional business appearance, attitude, and performance.
  • Must be able to stand, walk or sit for an extended period or for an entire work shift.
  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.


End of Job Description

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