Member Dining Room - Lead Greeter

  • Omni Hotels
  • Austin, TX, USA
  • Nov 29, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Barton Creek Country Club's success is due to its dedicated, intelligent and self-motivated family of associates who work together to deliver personalized service to the club's members and maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you.

Barton Creek Country Club associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Barton Creek Country Club may be your perfect match.

Job Description

To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Responsibilities

  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
  • Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
  • Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
  • Introduce and assign server to guests.
  • Thank every guest upon departure, and invite them to return.
  • Control heavy volume at Restaurant entrance.
  • Section off any reservations and server section.
  • Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
  • Assist servers when needed.
  • Answer phone and record reservations. Handle all call-in orders.
  • Effectively communicate reservations to MOD and Chef.
  • Maintain knowledge of the resort property.
  • Inform the guests about daily and weekly specials.
  • Tend to and anticipate guests' needs.
  • Restock silverware.
  • Responsible for familiarization of the menu.
  • Perform and complete shift checklist.
  • Attend department meetings and other required company training.
  • Perform any other duties as assigned by the restaurant manager.


Qualifications

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
  • Prior customer service experience preferred.
  • Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
  • Must have and maintain current Texas Food Handlers and TABC certifications.
  • Must be able to multi task.
  • Must be able to work flexible shift including nights, weekends, and holidays
  • MICROS Experience preferred.
  • Must be able to stand and walk for an extended period of time or for an entire shift.
  • Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .