Victim Services Advocate

  • City of Asheville
  • Asheville, NC, USA
  • Oct 10, 2018

Job Description

Summary About Us
The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

About Our Opportunity
The purpose of this position is to provide crisis intervention, assessment of and assistance to individuals who have been the victim of crime or have witnessed a crime within the City of Asheville.  The primary focus will be crime victims of domestic violence and sexual assault with services mainly being provided at or through the Family Justice Center.  

Full-Time; 37.5 hours per week: 8:30 AM - 5:00 PM; Monday - Friday 

This position is posted until filled, with an initial review of applications occurring on October 22nd.
Essential Duties & Responsibilities Essential Duties and Responsibilities:
  • Provide crisis intervention, needs assessment and emotional support to victims of crime
  • Review and assess police crime reports and contact crime victims by mail, phone and in person to provide them with guidance, education and information regarding their case, services available and maneuvering the criminal justice system
  • Provide information on domestic violence and sexual assault services and referrals for counseling, medical, legal and social service needs
  • Assist eligible crime victims in applying for financial assistance from the state
  • Act as a liaison between the crime victim and officers, detectives and members of the District Attorney's office
  • Accompany crime victims to court, as needed, depending on availability
  • Complete all necessary documentation for management reports, the police database and CALEA (the accreditation program)
  • Promote the Victim Services program by educating law enforcement personnel and the public on victim's needs and services
  • Attend the Criminal Investigation Division (CID) Roll Call and all necessary APD meeting and training programs
  • Participate in community task force groups
  • Complete all necessary documentation for Victim Services, CID, the Records Management System (police database) and the CALEA accreditation program
  • Provide support and guidance to volunteers
Supplemental Functions:
  • Performs other similar duties as required.
Education & Experience Education/Experience:
A Bachelor's degree in Social Work is preferred with at least 1 year of experience in human services, counseling or the criminal justice field; and/or any equivalent combination of training and experience required to perform the essential position functions. 

Licensing and Certifications:
  • None. 

Knowledge, Skills, Abilities and Working Conditions Knowledge:
  • Some knowledge of procedures and practices of the social services field, preferably with victims of crime
  • Experience with computer software applications including Microsoft Office applications and the use of database entry systems.
  • High degree of emotional intelligence.
  • Considerable knowledge of the common emotional reactions and needs of crime victims.
  • Considerable knowledge of local and statewide services available to assist crime victims.
  • General knowledge of human services and mental health agencies within the community.
  • General knowledge of counseling techniques appropriate for crime victims.
  • General knowledge of the Criminal and Civil court systems.
  • General knowledge of victim's rights within the state of North Carolina.
  • General knowledge of modern office procedures and administrative techniques.
  • Ability to effectively express ideas orally in and writing.
  • Ability to make effective oral presentations before large groups of people.
  • Ability to efficiently organize client files and documentation.
  • Ability to establish and maintain positive and effective working relationships.
  • Ability to exercise considerable tact, courtesy, discretion and patience.
  • Ability to exercise initiative and independent judgment toward work solutions.
  • Ability to maintain confidentiality.