Rooms Controller

  • Omni Hotels
  • Chicago, IL, USA
  • Jul 12, 2018
Hospitality / Restaurant / Food Service

Job Description


Chicago Hotel

Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

The main purpose of the Rooms Controller is to control the house on day of arrival and 7 days out. This person must assure that overbooking in room categories are reconciled and reserved as efficiently as possible. The objective is to promote the operation and marketing goals of maximizing revenue and guest satisfaction.


  • To be thoroughly acquainted with all check-in policies and procedures.
  • Ensure Select Guests and VIPS are assigned appropriately.
  • To be thoroughly acquainted with all check-out policies and procedures.
  • To be familiar with all technical equipment related to the Front Desk.
  • Review group resumes and note information in Log Book on the appropriate day.
  • To be familiar with all hotel facilities.
  • Must have complete understanding of room type availability.
  • To be familiar with the inter-relationship between the different departments, especially Housekeeping and Room Service.
  • Understands and complete the Rooms Controller Checklist.
  • Facilitate a smooth and orderly workflow and maximum service to our guests
  • Assist is storage and delivery of all packages/luggage to the Bell stand. Follows up on a daily basis to see that these packages are delivered within 15 minutes standard and to the proper location
  • Ensure Duplicate Check is completed.
  • Manage all daily room changes
  • Be familiar with ESP Accounts and Last Room Availability.
  • Understand the Reservations restrictions board.
  • Must have full understanding of Opera/Nucleus reservations system


  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .