Customer Care Coordinator

  • Express Employment Professionals
  • Montebello, CA, USA
  • Apr 21, 2018
Business Services

Job Description


Salary: Up to $18.00 per hour.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Answers incoming dedicated phone lines, troubleshoots with customers, and dispatches service technicians via routine correspondence to Service Centers.
  • Coordinates installation requests between the customer, end user and service technician.
  • Receives and prepares invoices to be approved by Supervisor.
  • Prepares and process billings for defected parts not returned.
  • Prepares and process credit memos for returned items.
  • Prepares work orders for billing.
  • Part of the On-Call rotation
  • Back-Up Technical Support with incoming calls.
  • Assist Technical Support with E-mails.
  • Logs payable information once invoices have been processed.
  • Assists Supervisor with training new employees.
  • Prepares and ships training materials for National Training Program.
  • Maintain and control Service Center's data; Prospect and Authorized Service Centers. Submits & tracks vendor number request forms.
  • Scans and attaches service invoices into JDE.
  • Scans and logs payable information
  • Maintain and files insurance certificates, credits, denials.
  • Prepares outgoing billing and misc. correspondence.
  • Assists in maintaining the service provider listing on the website.
  • Other duties and projects as assigned.


REQUIREMENTS
  • Proficient in Microsoft Office suite (Outlook, Word, Excel); 40wpm and 10key by touch; computer literacy
  • Must be able to multi-task with a proactive and positive mindset
  • Proven time management skills
  • Strong organizational and problem solving skills
  • Excellent writing and proofreading abilities are mandatory with an emphasis on accuracy, spelling, punctuation, and grammar.
  • Strong written and oral communication skills, as well as listening skills
  • A keen attention to detail and strong organization skills are required
  • Candidates must be personable, have the ability to effectively communicate with clients and all staff types, and must be able to interact in a service-oriented environment
  • We are looking for someone who has strong initiative, is eager to learn, and is able to work independently while being a team player


EDUCATION / EXPERIENCE
  • Two (2) to four (4) years of demonstrated call center, customer support and inside sales experience.
  • A minimum of technical training or education preferred.
  • Experience in technical services dispatching is highly desirable.
  • Experience with Adobe Acrobat and J.D. Edwards software is strongly preferred.

Express Office: Montebello

1433 North Montebello Boulevard

Montebello, CA 90640