In-Room Dining Cashier

  • Omni Hotels
  • Irving, TX, USA
  • Feb 07, 2018
Hospitality / Restaurant / Food Service

Job Description

Location

Mandalay Hotel

Patterned after the exotic charm of a Burmese city, the Omni Mandalay Hotel in Las Colinas is a unique oasis that puts you close to the business and cultural attractions of Dallas. Located on the Mandalay Canal in Irving, Texas' prestigious Las Colinas Urban Center, the Omni Mandalay invites you to experience the elegance of a luxury hotel with a sophisticated Asian touch.

The Omni Mandalay's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Mandalay Hotel in Las Colinas may be your perfect match.

Job Description

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. The In-Room Dining Cashier will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities

  • Responsible for answering the phone within three rings.
  • Take orders for guests.
  • Must follow prepared scenario to encourage upselling.
  • Give the approximate time of delivery for the order.
  • Prepare payment of checks.
  • Knowledge of food menu and wine list.
  • Know and adhere to all liability laws.
  • Printing of reports at the end of the shift and banking out.
  • Complete other duties assigned.
  • Attend all designated staff meetings and training sessions.


Qualifications

  • Must have guest service experience, preferably in an upscale setting.
  • Must be able to work varied shifts, inluding: nights, weekends, and holidays.
  • Clear and precise communication / phone skills are a must including the ability to speak English at a conversational level is required.
  • Food and Beverage serving experience preferred.
  • Hotel experience preferred.
  • Must be able to multi-task in a busy environment, follow through on guest requests, ensure guest satisfaction, and work as a team player.
  • The ability to quickly and efficiently operate software systems for entering, processing, tracking and reporting of orders is essential. "Micros" and Microsoft Office knowledge/experience is preferred.
  • Food Handler's and TABC (or equivalent) is required.