POLICY SERVICE REPRESENTATIVE

  • Express Employment Professionals
  • Woodland Hills, Los Angeles, CA, USA
  • Jan 26, 2018

Job Description


OUR CLIENT IN WOODLAND HILLS, CA. IS SEEKING A:



INSURANCE POLICY SERVICE REPRESENTATIVE:

MUST HAVE A MINIMUM 6 MONTH EXPERIENCE IN AN INSURANCE OFFICE OR EQUIVALENT.

MUST BE ABLE TO READ, UNDERSTAND AND EXPLAIN THE TERMS OF THE INSURANCE POLICIES TO THE CLIENT.



Overview: Under close supervision, this position is responsible for analyzing and answering requests by mail or telephone from policyholders and agents concerning insurance policies.

Job Duties:

  1. Makes and receives telephone calls to and from agents and policyholders
  2. Performs searches of company records to obtain information requested by policy holder
  3. Retrieves and returns messages that were left in policy service message queue
  4. Processes policy lapses, processes cancellation within 30 day review period, activates policies, ensuring required forms are accurate, updates computer by inputting correct information
  5. Interprets policy provisions to determine methods of effecting desired changes such as benefit decreases or method of payment, explains policy and benefit provisions as requested.
  6. Mails or gives out specified forms and routes completed forms to various units for processing
  7. Upholds performance standards
  • Performs all job duties in accordance with deadlines established by management
  • Performs all job duties in accordance with departmental standards for accuracy, quality and productivityPrerequisites for the Job:
  • Minimum 6 months previous experience in insurance office or equivalent
  • Proficiency in oral and written English language communication
  • Willingness to work cooperatively with others
  • Detail-oriented
  • Able to manage multiple tasks and projects under time constraints
  • Previous experience using email, Internet, Windows and Microsoft Office and other applicable computer systems
  • Well organized
  • High school diploma or GED SALARY: $22.00-$24.00 per hr.
  • Express Employment Professionals is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Express Office: West Hills

6700 Fallbrook Avenue

Suite 220

West Hills, CA 91307