Omni Hotels San Antonio, TX, USA
Jun 15, 2019
Overview Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one. The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Job Description Reporting directly to the Area Managing Director, the Hotel Manager assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards. Responsibilities Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met. Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team. Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers. Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service. Directs property operation in Area Managing Director's absence. Maintains close communication with the Managing Director and other department/division heads. Recommends programs for the motivation and development of staff. Assists in developing annual budget and action plans, including annual objectives. Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required. Conducts daily review of hotel operations with Department Heads. Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events. Reviews annual objectives composed by department heads and monitors progress to completion over coming year. Qualifications Position requires a minimum of five years progressive Senior Leadership experience, with at least two of these years in an Executive Committee position. Must have experience in all areas of Hotel Operations, to include Rooms and Food & Beverage, preferably in an upscale hotel. College degree required Exceptional management skills with a proven track record in mentoring/leading a successful team Ability to budget and forecast productivities and direct expenses Ability to establish and maintain relationships with vendors, community and organizations Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle. Mastery level understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting, managing inventories, cost control, daily reviews and analysis of operating results required. Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff. Ability to effectively mentor key leadership positions, to include department heads and assistant managers. Able to set priorities for the Rooms and Food & Beverage leadership teams and provide feedback to others that enhances performance. Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions. Ability to work well under pressure, think clearly, quickly and make concise decisions Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. The ability to stand/walk for extended periods of time. The ability to lift up to 40 pounds and push/pull/carry up to 50 pounds. The ability to work a flexible schedule, including nights, weekends and holidays.