Liaison

Provided excellent service and attention to customers in face-to-face encounters and through phone conversations. Consistently provided exceptional service and attention to referrals and referral sources. Continued growth through transition of sale of facilities to new owners. Position was a continuation of Genesis position due to the sale of the buildings from Genesis to Illuminate-SKLD.

Communicare - Advanced Specialty Hospital/Advanced Healthcare Assist in a smooth transition of referral to admit to facility Contact physicians, social workers, discharge planners to locate potential patients for facilities Speak with patients, family, community about facilities Provide any service recovery that may be needed after transition to facility Strategically planned methods to achieve operational goals and targets Confirmed accurate completion of forms/reports for the admission of each resident

Performance driven branch manager of two durable medical equipment offices with excellent adaptability skills Collaborated with marketer in educating referral sources on services and equipment available Increased net earnings by 36% for the 2 stores Contributed substantially to successful company CHAP accreditation Responsible for interviewing, hiring and disciplinary actions of 11 employees Collaborated with marketer in educating referral sources on services and equipment available Reviewed charts for proper documentation for billing Monitored stores for OSHA safety standards and administered competencies Decreased cost of goods by 3% Supported Billers in operational improvements and resolution of timeliness of missing paperwork problems to deliver top-notch customer service