Project Manager

Tim Sledge resume photo
Tim Sledge
Dublin, CA 94568

Job Preferences: 

Desired job title: 
Project Manager
Desired occupation: 
Employment type: 
Full time, Contract
Career status: 
Active job seeker
Available to start: 

Work Experience: 

Construction Manager
Construction Manager, Management/Manager, Construction
* Manage large projects while managing construction crews.
* Managed crew safety and situational awareness.
* Documented work performed and reported daily.
* Created work close out packages.
* Administered internal audits.
Project Manager
Crown Castle
Project Manager, Management/Manager
* Manage all aspects of Arial and Underground projects for K-12 and enterprise customers from Bakersfield North.
* Built $6-million-dollar school district fiber optic ring and equipment for LIT service and a redundant dark fiber ring to secondary HUB location.
* Built $350k enterprise fiber optic service to data centers.
* Upgraded rural fiber optic cable runs, adding self-support aerial innerduct.
* Replaced failing cable due to pests.
* Providing customer support.
Project Manager
Zayo Group
Project Manager, Management/Manager
* Manage project from design to completion for external customers and internal service orders.
* Track daily goals for work footage fiber placed on multiple work locations and vendors.
* Redesign on the fly to compensate for field abnormalities that require running line changes.
Outside Plant Design Engineer
Design Engineer, Engineering/Architecture
* Implementing company policies, technical procedures, and standards for preserving the integrity and
* security of data, reports and access.
* Consistently meeting deadlines and requirements for all production work orders.
* Managing creative projects from concept to completion while managing outside vendors.
* Evaluating construction design information such as detail and assembly drawings, design calculations,
* system layouts and sketches or specifications.
* Prepared construction project proposals that include cost estimates and discuss proposals with interested parties such as vendors, contractors and municipal review boards.
* Maintaining design standards for facilities and equipment.
* Rapidly created work-rounds to temporarily or permanently resolve issues.
* Read technical manuals and literature to stay abreast of new technology.
* Analyze and interpret complex data from multiple sources.
* Maintain documentation for all telecommunication systems, including equipment inventory and floor plans.
* Manage the issue escalation process.
* Analyze user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
* Interpreting electrical schematics.
* Diagnose and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP applications.
* Identify service improvement opportunities.
Provisioning and Maintenance Manager
* Trained, coached and mentored staff to ensure smooth adoption of new program.
* Developed and rolled out new policies.
* Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
* Met or exceeded service and quality standards every review period.
* Effectively managed a high-volume of inbound and outbound customer calls.
* Addressed and resolved customer product complaints empathetically and professionally.
* Defused volatile customer situations calmly and courteously.
* Accurately documented, researched and resolved customer service issues.
* Mastery of customer service management systems and databases.
* Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
* Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
* Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Network Operations Manager
RateXchange, Inc.
Operations manager, Management/Manager
* Assisted in selecting Global Hub site locations for equipment deployment.
* Deployed equipment into 12 cities and 4 countries in 9 months.
* Researched and evaluated several major equipment vendors.
* Assisted in selecting, evaluating, and hiring network Management Company.
* Purchased and engineered equipment for hub site locations.
* Supervised installation crews and evaluated their work.
* Strong telecommunication practices and standards knowledge.
Network Engineering Manager
TeleHub Network Services
* Assisted in creating 3 major telecommunication switch site locations in America for ATM, SS7, and voice testing.
* Supervised the complete installation of a DSC/ALCATEL built DEX600e MegaHub
* Telecommunications voice switch. Operated, Maintained, and provisioned Nortel OC-48 Fiber Optic network.
* Ran routine maintenance procedures and monitored the network for possible trouble and outages. Assisted IT/IS departments in desktop support.
Senior Switch Operator/Site Manager
* Sole responsibility of a DSC/ALCATEL built DEX600 voice switch.
* Interfaced daily with other telecommunications companies.
* Performed all maintenances, upgrades, and performance testing.
* Provisioned telecommunication circuits throughout the west coast.
* Provided 24/7 on call services.
* Managed telecommunications property and supplies.
Switch Operator level 2
Frontier Communications
* Responsible for a DSC/ALCATEL built DEX600e MegaHub voice switch.
* Member of a team of technicians who maintained, upgraded, and provisioned this equipment.
* Daily duties included trouble resolution, voice circuit provisioning, call routing, billing records, and detailed documentation.

Language Skills: 



AutoCAD, telecommunication, VoIP applications, quality standards, databases, ATM, SS7, Hardworking, dedicated, works well both independently as well as part of a team, Looking to continuously learn and accept new challenges, Excellent communication skills, Troubleshooting, creative, Problem Solving