Percepta is a global customer service company that was founded in 2000 as a joint venture between Ford Motor Company and TTEC Holdings, Inc. We specialize in creating customer loyalty for clients across the globe, including luxury brand automotive companies.
About our Asheville location:
Percepta opened its Asheville location in 2018. At this location, we provide customer support services for two high-end automotive companies, including Jaguar Land Rover. Additionally, we provide customer service support for one of the largest wireless carriers in the United States. We have over 250 employees and an outstanding leadership team that is committed to supporting and empowering them to deliver excellence, day in and day out. We’re proud to offer our employees paid training, a family-friendly environment with creative, theme-based events, and many opportunities to give back to the Asheville community in which they live and work. We also offer career growth and learning opportunities, along with competitive pay, medical and vacation benefits.
If you have a passion for people and love customer service, we’ve got you covered! Whether you like working with clients, customers or prefer a business support role, we have a perfect position for you! Learn more about the different career paths at Percepta and where you fit in.
Who We Are:
Just like personalities our company is unique. We are a global company but that doesn’t keep us from staying connected. We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements. We’re also big on taking time out for professional development and giving back. So, if you’re looking for a work-life full of purpose, passion, and career potential, come on over. We love making new friends.
What We Do:
In a nutshell, we use a blend of technology and people to help our clients provide a great experience to their customers, build customer loyalty, and grow their business. Our goal is to provide a frictionless customer experience at every touchpoint for our clients. We put in place the people, technology, processes, and mindsets needed to make this experience the best it can be.
Our core values are adopted across the business.
-Culture of Service: we treat every touchpoint as an opportunity to make it easier for others
-Respect: we treat people with dignity and respect team members, clients, and customers
-Teamwork: we promote effective teamwork and open communication
-Proactive: we act — not react
"Percepta is a company that truly stands behind its words and people. Their leadership team is the most supportive and inclusive group I've ever had the pleasure to work with." - Douglas H.
"Percepta has been nothing but a fantastic experience for me the entire time I've had the privilege to be here. I love that the atmosphere among all employees is upbeat and respectful, success is recognized at all levels. When we are in the office there's always something fun planned for employees each month." - Brittany W.
"I am a prime example of someone who wouldn't have fit in with a "normal" corporation with tattoos and piercings. I love our coworkers, and the company has taken every precaution to keep us safe during the pandemic such as remote opportunities. Percepta's Management team is simply the best I've ever worked with. If you are searching for a Career where you can be who you are and have a great team then this is the place." - Rae E.