Road Service Manager

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Location: St. Cloud, MN

Department: Operations and Fleet Management

Posted: 2/20/2026

Location Name: ATS Corporate - St. Cloud, MN

Wage Max: 90,000.00 Annual

Wage Min: 60,000.00 Annual

Summary

The Road Service Manager is responsible for overseeing the operations of the ATS Road Service Call Center. Managing and coordinating the activities of employees, and guiding quality, efficiency, and productivity efforts in a 365/24/7 deadline-driven, fast-paced, ever-changing dynamic work environment. This role supports and strengthens relationships with drivers to effectively achieve performance, safety, retention, and service needs by company and department quality, utilization, and profit objectives.

Education and Experience

1. Bachelor's degree (B.A.);or 5+ years related experience and/or training; or equivalent combination of education and experience in the transportation industry.

2. 3 years of managerial experience required.

3. Direct experience in the commercial motor vehicle (CMV) heavy duty diesel Parts & Service retail repair business and/or fleet maintenance.

4. Highly experienced with Original Equipment Manufacturer (OEM) warranty claims administration and process.

5. Firm understanding of FMCSA 49 CFR Part 396 regulations (inspection, repair, and maintenance).

6. Strong interpersonal skills; able to establish trust and rapport with all levels of staff. Able to relate effectively to diverse cultures.

7. Excellent organizational skills and ability to manage and prioritize workload in a fast-paced environment.

8. Experience in team building and collaboration with business leaders, third parties, and internal staff.

9. Outstanding coordination, facilitation, consultation, and conflict resolution skills.

10. Able to foster a culture of transparency and a sense of purpose among the team and create clear accountabilities and metrics using positive and collaborative methods.

11. Strong employee performance management, training and coaching, recognition, and reward skills.

12. Able to maintain a high level of confidentiality.

13. Must demonstrate a proactive commitment to ATS corporate values and the success of all staff.

14. Proficient in Microsoft Office (Word, Excel, and Outlook) required.

15. Excellent communication skills (written, listening and verbal).

16. Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

1. Lead the team of Fleet Maintenance Advisors by managing all outside breakdown calls, repairs, and major accident events.

2. Plan and manage staff activities, assigning responsibilities to support optimal workflow and performance.

3. Direct and train employees through the best course of action based on the severity of an event.

4. Collaborate with ATS customers and vendors, as well as internal departments to work through accident recovery, minimize downtime, and ensure timely repairs.

5. Review and approve high-value and/or major repair estimates to ensure suggested repairs meet acceptable industry standards and that all applicable manufacturer warranties have been applied.

6. Acts as a mediator between the customers and Fleet Maintenance Advisors, when necessary, to ensure professional, courteous service is being always given.

7. Maintain department Profits and Losses (P&L), monitoring outside repair expenditures, and making recommendations for efficiencies.

8. Review and process all vendor invoices for accuracy and training of staff.

9. Monitor the entire Fleet for preventative maintenance and Department of Transportation (DOT) compliance. Provide Key Performance Indicators (KPI) reporting on all completed preventative maintenance.

10. Maintain and foster current partnerships with outside vendors, and facilitate the search, approval, and set-up of new vendors.

11. Continuously seek to improve quality, efficiency, and productivity standards by creating, modernizing, and/or revising processes, tools, and resources, (i.e., forms, procedures, technologies, and strategies).

12. Ensure effective problem management processes are in place and followed to identify root causes and prevent reoccurring problems.

13. Lead and manage staff, financial resources, key projects, and operational processes to ensure seamless and high-performing team support.

14. Develop strong working relationships with others throughout the entire organization; utilizing partnerships to help each area succeed and maximize ATS results.

15. Provide effective employee performance management utilizing SMART goals, constructive feedback, coaching for improvement, and progressive discipline.

16. Partner with Human Resources in recruiting, interviewing, selection, onboarding, and training of new employees to create a positive candidate experience.

17. Demonstrates, by their daily actions, ATS Mission, Vision, and Values in a consistent, effective, and reliable manner.

18. Support ATS' culture by aligning actions, behaviors, performance, and decisions in accordance with the Company's values as set forth in our All-Employee Competencies.

19. Carry out managerial and leadership responsibilities in accordance with ATS' policies and applicable laws.

20. Perform key All-Manager Responsibilities; Deliver High Business results, Build the Right Team, Manage for Optimal Performance, and Develop Talent for Growth.

21. Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.

22. Perform other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements (Office-related positions)

This position performs work primarily in an office setting.

1. Consistently in a stationary position and occasionally will move around.

2. Constantly operates a keyboard and mouse and utilizes a computer monitor(s).

3. Frequently converse with internal and external customers in person or via phone system.

Compensation & Benefits

· The anticipated base salary range for this position is $60,000 to $90,000 plus position specific, performance-based incentive program. First year incentive earnings include the greater of a 6-month training incentive of $1,000/month ($6,000) or actual incentives earned. Base salary offered is determined by relevant experience, education, certifications, and geographic as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance.

· Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

This organization participates in E-Verify.We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm your authorization, you will be given written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action is taken against you, including termination of employment.Employers may not use E-Verify to pre-screen job applicants or to discriminate based on citizenship status or national origin.Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RighttoWorkPoster.pdf)

Esta organización participa en E-Verify.Proporcionaremos al gobierno federal la información de su Formulario I-9 para confirmar que está autorizado para trabajar en los Estados Unidos. Si E-Verify no puede confirmar su autorización, se le darán instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para resolver el problema antes de que se tome cualquier medida en su contra, incluida la terminación del empleo.Los empleadores no pueden usar E-Verify para preseleccionar solicitantes de empleo ni para discriminar por motivo de estatus de ciudadanía u origen nacional.Derecho al trabajo (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RighttoWorkPosterES.pdf)

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