Epic Communications Lead

The Epic Communications Lead will drive strategic and operational communications for an Epic electronic health record (EHR) deployment, focused on ambulatory and behavioral health services. This role ensures clear, timely, and effective communication across clinical, operational, and technical stakeholders to support adoption, readiness, and sustained engagement throughout the implementation lifecycle.

**Key Responsibilities**

**Communication Strategy & Planning**

+ Develop and execute a comprehensive communications plan aligned with Phase II milestones, including go-live and stabilization.

+ Tailor messaging for diverse audiences including clinicians, behavioral health providers, administrative staff, and leadership.

+ Partner with change management and training teams to ensure alignment of messaging and timing.

**Stakeholder Engagement**

+ Identify key stakeholder groups and maintain targeted communication strategies for each.

+ Serve as a liaison between IT, clinical leadership, ambulatory operations, and behavioral health teams.

+ Support executive communications, including briefings, updates, and presentations.

**Content Development**

+ Create and manage a wide range of communication materials: newsletters, emails, FAQs, talking points, tip sheets, and intranet content.

+ Translate complex technical information into clear, user-friendly messaging.

+ Ensure consistency in branding, tone, and messaging across all channels.

**Go-Live & Hypercare Support**

+ Lead communications for go-live readiness, including countdown messaging and support resources.

+ Provide real-time updates during go-live and stabilization periods.

+ Coordinate issue escalation messaging and user support communications.

**Channel Management**

+ Utilize multiple communication channels (email, intranet, town halls, digital signage, etc.) to maximize reach and engagement.

+ Monitor communication effectiveness and adjust strategies based on feedback and engagement metrics.

**Feedback & Continuous Improvement**

+ Establish feedback loops (surveys, focus groups, frontline input) to assess communication effectiveness.

+ Continuously refine communication strategies to improve user understanding and adoption.

**Required Qualifications:**

+ Bachelor’s degree in Communications, Public Relations, Healthcare Administration, or related field.

+ 5+ years of experience in leading communication programs for Epic deployments/implementations

+ Strong writing, editing, and storytelling skills.

+ Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

+ Familiarity with change management frameworks (e.g., ADKAR, Prosci).

+ Experience working with clinical stakeholders and healthcare workflows. Knowledge of healthcare regulatory and privacy considerations.

**Key Competencies:**

+ Strategic thinking with strong execution skills

+ Excellent interpersonal and stakeholder management abilities

+ Adaptability and resilience in dynamic environments

+ High attention to detail and organizational skills

+ Collaborative mindset with cross-functional teams

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

**To Apply:**

To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Dallas Bell at Dallas.Bell@ctg.com** . Kindly forward this to any other interested parties. Thank you!

**The expected base salary for this position ranges from $85.00 to $95.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.**

**About CTG**

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.