Product Specialist Engineer
At ADS, no idea is off limits, and we celebrate creativity and bold moves. For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers.
We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at www.adspipe.com.
The Product Specialist Engineer position engages in a range of production and support functions to increase sales, enhance the market positions of ADS, and ensure the proper application and production of the products. They provide production support to the plant and technical support directly to the ADS Allied Product Manager (APM) and other outside sales personnel. In addition to providing customer service directly to ADS customers, they will assist consulting engineers, contractors, and others that influence these markets.
Primary Job Responsibilities:
The responsibilities of this position include, but are not limited to:
+ Creating production drawings for the plant
+ Solving customer application questions and concerns
+ Engineering technical support for ADS FlexStorm
+ Development of new spreadsheets and other technical sales tools.
+ Direct communication with ADS customers
+ Generate quotes for inlet protection opportunities after reviewing plans, bid tabs, website leads, and other requests; communicate opportunities with the sales reps, APMS, and internal staff
+ Develop and communicate effective sales strategies, participates in establishing product lines’ “selling story” with Product Management team
+ Manages third party testing relationship
+ Responsible for product design support, and product development activities
+ Field support during production installation
+ Update and review technical product literature
+ Review of project plans and provide recommendation regarding FlexStorm products
+ Understanding competitors' products and strategies
+ Effectively communicating this information with the field, department, and other functional areas
+ Support launch plans, as necessary, for new product directions with sales personnel. Continuously improve current knowledge on leading technology trends for the product line
+ Ability to see multiple solutions to a problem; stays mentally open rather than prematurely choosing the “best solution”
+ Long-term assignments from the management team in support of the sales effort
+ Support production by rapidly responding and addressing matters that could impact internal and external customers
+ Handle all details of assigned projects from inception to completion within mutually agreed-upon timeframes
+ Develop and document solutions to application-specific requirements, execute pre-bid design special activities to facilitate bid process
+ Collaborates with Sales Team to evaluate and correct field concerns using disciplined problem-solving approach
Knowledge, Skills, and Abilities:
This position should possess the following skills/knowledge:
+ Strong customer service skills.
+ Strong organization and multi-tasking skills.
+ Ability to resolve customer problems and issues.
+ Proficient in Microsoft Office (Word, Excel, and PowerPoint)
+ Can do attitude, strong initiative and self-starter.
+ Team oriented; Able to interact with all stakeholders
+ Ability to work without day-to-day direction.
+ Direct engineering experience in a hands-on manufacturing environment a plus.
+ Positive Representation of ADS.
+ Proficient in AutoCAD or similar program.
+ Ability to travel to visit customers and salespeople to include air travel
+ Outstanding communication (oral, written and listening) and interpersonal skills with attention to detail.
+ Project management and leadership skills.
Qualifications:
+ BA/BS in Engineering
+ 1-3 years sales or specification of civil construction products preferred
+ Background in site plans and development is desirable
+ Previous customer service experience
Physical Requirements:
+ Primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of time, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information.
+ Ability to visit construction sites.
ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Requisition ID: 2023-15177
External Company Name: Advanced Drainage Systems
External Company URL: http://www.ads-pipe.com/en/