Sr Engineer - Aftermarket Services Engineering

We anticipate the application window for this opening will close on - 15 Jun 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**

This position is based in North Haven, CT within in the Robotics Surgical Technology (RST) organization and reports to the Director of Refurbishment Operations.

Strong engineering knowledge, analytical skills, and hands-on experience coupled with the ability to work in a cross-functional capacity and in a fast-paced environment are critical to success in this position. This function will play a key role in growing and expanding an asset utilization strategy for the Hugo RAS platform that delivers lower cost solutions to service and maintain systems.

Prior experience with operations, manufacturing, field service, and/or remanufacturing, refurbishment, aftermarket, or overhaul is highly desirable. Candidates with this experience should ensure it is clearly highlighted in their work history.

In this role, you will be responsible for ensuring that root cause failures are correctly identified along with ensuring that proper actions are taken to remedy failure modes and documented accordingly. Development of processes for testing, rework, repair, and disposition of returned products will be a required element of this function along with collaboration of cross-functional personnel from engineering, manufacturing, quality, field service, and supply chain.

Responsibilities may include the following and other duties may be assigned.

+ Perform troubleshooting, repair, and functional testing on large electromechanical capital equipment/systems to ensure full functional performance before shipment to customers.

+ Test, troubleshoot, calibrate, adjust, diagnose, and maintain equipment, components, devices, and systems while setting up and operating machines, equipment, and fixtures required for repair and testing processes.

+ Perform and lead change management activities, configuration control, and implementation of design change updates along with completing necessary equipment and process validations.

+ Assist with the research, creation, and implementation of solutions for tooling and fixtures to help drive improvement in operational efficiency and throughput for aftermarket services.

+ Support laboratory activities such as crating and uncrating high-level assemblies, spare parts handling, and other assigned operational tasks.

+ Serve as a subject matter expert in support of Class III medical devices, analyzing product failures, performing troubleshooting, identifying root causes, and verifying corrective actions.

+ Lead and support failure investigations in cross-functional, multi-site environments while using data and statistical techniques to provide evidence-based root cause conclusions.

+ Drive complex experiments and testing on existing products to investigate a wide variety of failure modes, analyze results, recommend improvements, produce reports, and train or coach employees on advanced procedures and root cause analysis methods.

**TECHNICAL SPECIALIST CAREER STREAM:** An individual contributor with responsibility in our technical functions to advance existing capabilities/technology or introduce new capabilities/technology centered around advancing solutions for aftermarket services and returned asset management. Formulates, delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent developing and/or delivering initiatives related to supporting asset management of returned capital equipment while adhering to policies, using specialized knowledge and skills.

**DIFFERENTIATING FACTORS**

**Autonomy:** Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions that support . Coaches and reviews the work of lower level specialists; may manage projects / processes.

**Organizational Impact:** May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

**Innovation and Complexity:** Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements.

**Communication and Influence:** Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.

**Leadership and Talent Management:** May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product.

**Required Knowledge and Experience:**

Requires a Bachelor's degree and minimum of 4 years of relevant experience

OR

Master's degree with a minimum of 2 years relevant experience

OR

PhD with 0 years relevant experience.

Relevant experience must include working with complex electromechanical systems.

**Preferred Experience** :

Experience in the medical device industry or other regulated fields is preferred. Experience in leading and serving in a technical role that includes performing failure analysis, root cause corrective action, and validation activities is highly desired. Experience with a wide variety of software packages for product and service management (i.e., SAP, Agile, ServiceMax, Salesforce) is preferred.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

**U.S. Work Authorization & Sponsorship**

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

**Benefits & Compensation**

**Medtronic offers a competitive Salary and flexible Benefits Package**

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$102,400.00 - $153,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic)

**About Medtronic**

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-state...) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will…

+ **Build** a better future, amplifying your impact on the causes that matter to you and the world

+ **Grow** a career reflective of your passion and abilities

+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

**Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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