Guest Services Specialist

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

**The Guest Services Specialist is responsible for the following:**

+ Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community

+ Must possess advanced computer skills

+ Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

**Required specific skills include:**

+ self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.

+ Must successfully complete OLC training modules as assigned within 12 months.

+ Required Experience is 1 year Related field and 2 years Customer Service.

**BayCare offers a competitive total reward package including:**

+ Benefits (Health, Dental, Vision)

+ Paid time off

+ Tuition reimbursement

+ 401k match and additional yearly contribution

+ Yearly performance appraisals and team award bonus

+ Community discounts and more