Guest Services Specialist

Join the team that is revolutionizing health care – BayCare Health System

**Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.**

**Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.**

**Title:** **Guest Services Specialist**

**Facility:** **Winter Haven Hospital**

**The Guest Services Specialist is responsible for the following:**

+ **Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community**

+ **Must possess advanced computer skills**

+ **Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.**

**This role is hospitality-focused and critical to support a positive experience for each guest.**

**Required specific skills include:**

+ **self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.**

+ **Must successfully complete OLC training modules as assigned within 12 months.**

+ **Required Experience is 1 year Related field and 2 years Customer Service.**

**BayCare offers a competitive total reward package including:**

+ **Benefits (Health, Dental, Vision)**

+ **Paid time off**

+ **Tuition reimbursement**

+ **401k match and additional yearly contribution**

+ **Yearly performance appraisals and team award bonus**

+ **Community discounts and more**

+ **AND the chance to be part of an amazing team and a great place to work!**

**Minimum Qualifications:**

**Required Experience**

+ **1 year Related field and 2 years Customer Service.**

**Education:**

+ **HS Graduate or Equivalent GED required**

+ **Associate's Degree preferred**

+ **Health science specialization preferred**

**Location:** **Winter Haven, FL**

**Status:** **PRN**

**Shift Hours:** **Varies**

**Weekend Work:** **Occasional**

Equal Opportunity Employer Veterans/Disabled

**Position** Guest Services Specialist

**Location** Winter Haven:Winter Haven | Business and Administrative | PRN

**Req ID** 145232

Similar jobs

SponsoredFull Time Bakery Team Member (Service Counter)

2026-03-03, Whole Foods Market

Tampa, Florida

SponsoredPrepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time

2026-03-06, Whole Foods Market - Winter Park North

Winter Park, Florida

SponsoredRemote Bilingual Benefits Customer Service Representative Spanish or French - Bilingual Seasonal Colleague

2026-07-08, W.t.w., Ltd.

Orlando, Florida