Customer Account Coordinator

**Job Description**

**Position Title:**

**Pay Rate** :

$48,300 - $64,400

_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range._

**Category/Shift** :

Salaried Full-Time

**Physical Location:**

Waterloo, IA

**The Job You Will Perform:**

+ Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

+ Take customer orders either directly from customers or account managers.

+ Place orders on a timely basis for purchases of materials and supplies to be used in production.

+ Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

+ Process purchase orders, coordinate account credits, and maintain customer data.

+ Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

**The Skills You Will Bring:**

+ High school diploma or GED

+ Preferred experience working in a manufacturing environment

+ Preferred computer data-entry experience

+ Preferred experience in the corrugate box industry

+ Five years of customer relations experience; preferably 1+ years industry specific customer relations experience

+ Action Oriented

+ Being Resilient

+ Customer Focus

+ Instills Trust