Epic Application Analyst: Third-Party Application Support

CTG is seeking an experienced **Epic Application Analyst** with strong hands‑on experience supporting **third‑party applications integrated with Epic** . This role is responsible for managing the technical components, integrations, certificates, and vendor coordination required to ensure smooth operation and connectivity between Epic and external systems

**Key Responsibilities**

+ Serve as the primary owner for assigned **third‑party applications** connected to Epic, ensuring stability, performance, and seamless interoperability.

+ **Upload, configure, and manage digital certificates** required for secure communication between Epic and external systems.

+ Oversee **application upgrades, version patches, maintenance releases** , and related regression testing.

+ Manage and troubleshoot **API connections** , vendor web services, and integration endpoints.

+ Identify, analyze, and resolve **interface issues** , including HL7, FHIR, and API‑based connections.

+ Coordinate with **external vendors** to resolve technical issues, manage scheduled maintenance, and respond to outages or downtime events.

+ Work with internal interface teams to ensure accurate routing, message flow, and system connectivity.

+ Execute testing cycles (unit, integrated, and UAT) for changes impacting third‑party applications.

+ Maintain detailed documentation covering configuration, certificates, integrations, workflows, and troubleshooting guides.

+ Provide on‑call or after‑hours support as required for outages, upgrades, or urgent vendor changes.

**Required Qualifications**

+ 3+ years of experience supporting Epic applications or integrated healthcare IT systems.

+ Strong technical background supporting **third‑party vendor applications** , preferably within a healthcare environment.

+ Hands‑on experience with:

+ Certificate management (SSL/TLS certificate uploads & renewals)

+ API configurations and vendor integrations

+ Application upgrades, patches, and versioning

+ Troubleshooting interface issues (HL7, FHIR, APIs)

+ Ability to analyze complex system problems and provide efficient, well‑documented solutions.

+ Excellent communication skills, with the ability to collaborate directly with vendors and internal teams.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

**To Apply:**

To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Anisha Muralidhar at Anisha.Muralidhar@ctg.com** . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.