Lead Change Management Analyst

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Lead Change & Enablement Strategist

About the Role

We are seeking a strategic and execution-oriented Lead Change & Enablement Strategist to drive employee readiness and adoption across complex technology and experience transformation initiatives. This role bridges strategy and execution, translating transformation objectives into structured change and enablement approaches that support employees, leaders, and stakeholders through periods of significant change.

The Lead Strategist plays a critical role in addressing the human element of transformation by developing scalable enablement programs and adoption strategies that drive engagement and sustained business outcomes.

Working closely with program leaders, IT partners, and cross-functional stakeholders, this role leads change planning efforts while mentoring and guiding other practitioners. The Lead Strategist helps ensure consistency, scalability, and effectiveness in how change and enablement are delivered across transformation programs.

Key Responsibilities:

Change Strategy & Program Leadership

• Lead the development and execution of change management strategies for assigned technology and experience transformation initiatives.

• Own end-to-end change management plans, aligning with enterprise-level priorities and sequencing defined at the portfolio level.

• Coordinate change activities across concurrent initiatives, identifying overlaps and risks to employee experience and escalating where alignment or sequencing is needed.

• Assess organizational impacts across business units, employee groups, and operational processes.

• Develop structured change and enablement roadmaps aligned to program milestones and business objectives.

• Identify risks related to employee adoption, organizational readiness, and stakeholder alignment, and implement mitigation strategies.

• Ensure change activities are integrated into broader program governance and delivery plans.

• Provide guidance to project teams on best practices for managing organizational change.

Enablement Strategy & Adoption Acceleration

• Design and lead scalable enablement strategies that support adoption of new systems, tools, and processes.

• Oversee the creation of enablement assets including training programs, user guides, job aids, toolkits, and self-service resources.

• Serve as a hands-on contributor in developing and delivering key enablement assets, particularly for high-impact initiatives.

• Develop role-based enablement approaches tailored to diverse employee audiences and operational needs.

• Establish and manage change champion or super-user networks to support adoption at scale.

• Monitor adoption trends, usage patterns, and employee feedback to continuously refine enablement strategies.

• Partner with subject matter experts and technical teams to translate complex updates into clear, actionable learning experiences.

Stakeholder Engagement & Communication Leadership

• Identify and engage key stakeholders across programs and business functions to ensure alignment and support.

• Lead stakeholder engagement planning to build awareness, understanding, and commitment to change initiatives.

• Partner with communications teams and program leaders to deliver targeted messaging aligned with transformation goals.

• Equip leaders and managers with tools and messaging to guide their teams through change.

• Facilitate workshops, stakeholder sessions, and leadership briefings to support alignment and readiness.

Adoption Measurement & Continuous Improvement

• Establish and track metrics to measure readiness, engagement, and adoption, with a focus on linking adoption to business outcomes and behavior change.

• Analyze adoption data and stakeholder feedback to identify opportunities for improvement.

• Conduct post-launch assessments to evaluate change effectiveness and identify lessons learned.

• Develop repeatable frameworks, templates, and best practices that strengthen change and enablement capabilities.

• Contribute to scalable approaches that support future transformation initiatives.

Change Capability & Practice Development

• Provide mentorship and day-to-day guidance to change management, communications, and enablement practitioners, elevating execution quality and consistency.

• Promote consistent use of change management methodologies, tools, and frameworks.

• Help strengthen organizational capability in managing change across transformation initiatives.

Basic Qualifications:

• Bachelor’s degree in Business, Organizational Change, Communications, HR, IT, or a related field.

• 8+ years of experience in change management, organizational development, enablement, training, or technology transformation initiatives.

• Experience leading change management and enablement strategies for complex technology or operational transformations.

• Strong understanding of change management methodologies (e.g., ADKAR, Prosci).

• Proven ability to influence stakeholders and drive alignment across cross-functional teams.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Experience working in matrixed, cross-functional environments.

Preferred Qualifications:

• Master’s degree in Business Administration, Organizational Psychology, Organizational Development, or a related field.

• Change Management certification (e.g., Prosci, CCMP).

• Experience supporting digital transformation, AI enablement, or employee experience initiatives.

• Experience operating in Agile or hybrid program delivery environments.

• Experience developing adoption metrics, dashboards, and reporting frameworks.

• Experience mentoring or guiding junior change practitioners.

What Success Looks Like in This Role:

• Employees and leaders feel prepared, supported, and confident during transformation initiatives.

• Employees and leaders feel prepared, supported, and confident during transformation initiatives.

• Change strategies and enablement programs are aligned with program goals and drive measurable adoption.

• Stakeholders across the organization are engaged, informed, and supportive of change initiatives.

• Adoption and engagement metrics demonstrate strong utilization and sustained behavioral change.

• Change management and enablement practices become more scalable, repeatable, and embedded within transformation programs.

• Operate effectively in a fast-paced, evolving environment, balancing structure with the ability to move quickly and adapt as priorities shift.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyPart...) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .

The pay range for this position is $115,100.00 to $146,150 USD. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.