Employee Relations Coordinator

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

**Global Reach with a Local Touch**

+ 140+ years serving healthcare

+ Over 14,000 teammates worldwide

+ Serving healthcare partners in 80 countries

+ Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

+ 40+ distribution centers

+ Portfolio of 300 propriety and branded product offerings

+ 1,000 branded medical product suppliers

+ 4,000 healthcare partners served

**Benefits**

+ **Comprehensive Healthcare Plan**  - Medical, dental, and vision plans start on day one of employment for full-time teammates.

+ **Educational Assistance**  - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

+ **Employer-Paid Life Insurance and Disability**  - We offer employer-paid life insurance and disability coverage.

+ **Voluntary Supplemental Programs** – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

+ **Support for your Growing Family** – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

+ **Health Savings Account (HSA) and 401(k)**  - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

+ **Paid Leave**  - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

+ **Well-Being** – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

_The anticipated salary for this position is $60,000.00. This will vary based on expereince._

**Job Summary**

Provides administrative and operational support to the centralized HRService Employee Relations team. Coordinates intake, scheduling, case file management, reporting support, and engagement coordination to help ensure prompt, consistent ER service delivery. Protects confidentiality and delivers responsive customer service to employees, leaders, and HR partners.

**Core Responsibilities**

+ Monitor ER intake channels; log and route cases according to triage guidance and provide first-response customer service.

+ Coordinate investigation logistics: schedule interviews/meetings, manage calendars, prepare materials, and track follow-ups.

+ Maintain accurate, confidential case files in HR systems; ensure documentation completeness and version control.

+ Track case milestones and service level targets; send reminders and status updates to ER team members and stakeholders.

+ Compile routine reporting (case volume, cycle time, themes) and support preparation of business review materials.

+ Coordinate engagement activities and communications (logistics, sign-ups, feedback capture) and maintain action plan trackers.

+ Support employee survey/listening processes (communications, participation tracking, qualitative theme compilation).

+ Support training logistics (invites, rosters, materials, completion tracking) for ER capability-building programs.

+ Assist with separation workflow coordination and packet assembly; maintain confidentiality and accuracy.

+ Maintain ER knowledge resources and standard work; suggest process improvements based on recurring questions and workflow gaps.

**Qualifying Experience**

+ 1–3 years in HR operations, ER support, shared services, or related administrative role handling confidential casework.

+ Experience with case intake/triage, complex scheduling, documentation management, and SLA tracking.

+ Proficiency with HR systems (HRIS, case/ticketing), Excel/Sheets, and professional communication.

+ 2–4 years in a centralized ER/HR Service Center environment.

+ Hands-on with ServiceNow HRSD, Workday Help/Case, or similar tools.

+ Experience supporting surveys/listening, training logistics, and routine ER reporting.

\#LI-TR1

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor and Accendra Health are now two separate companies. For a limited time, this career site will provide job opportunities for both organizations. Each job description includes the respective company designation, or you can use the company filter tool at the top of the page to sort the listings. Please ensure you confirm which company you are applying to. We are excited to have you here, and thank you for your interest in Owens & Minor and Accendra Health.

Owens & Minor (https://www.owens-minor.com/)

Accendra Health