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Senior CoreOS Engineer - Enterprise Services

**Weekly Hours:** 40

**Role Number:** 200659687-3401

**Summary**

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

As a CoreOS Engineer in Enterprise Services you will serve as the subject matter expert for our Enterprise Services organization, combining deep expertise with broad cross-domain knowledge. You will join a dynamic team dedicated to providing advanced technical leadership, driving documentation, and delivering training that empowers our support teams worldwide.

**Description**

In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization.

**Minimum Qualifications**

+ Bachelor’s degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role

+ Experience serving as a technical lead for customer-facing and executive-level escalations

+ Expertise in the following technical areas: platform stability, app security, platform security, and macOS process management

**Preferred Qualifications**

+ Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience

+ Experience with scripting and software updates

+ Experience leading documentation, training, and peer development initiatives

+ Experience acting as a technical consultant to cross-functional partners and peers

+ Ability to operate in ambiguous or changing environments while maintaining technical rigor

+ Ability to communicate technical concepts to diverse audiences

+ Collaboration, leadership, and facilitation skills

+ Ability to assess situations and determine technical solutions


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