Engineering Program Manager, AppleCare

**Weekly Hours:** 40

**Role Number:** 200627953-3401

**Summary**

In AppleCare we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving multi-functional diagnostic projects.

**Description**

This individual will have to drive the overall schedule of diagnostic projects from conceptualization to design to execution to deployment. Responsible for recognizing and presenting multi-functional issues and risks. You will work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software and systems related issues as well as present potential issues and their impact to new product release readiness and other key AppleCare initiatives.

**Minimum Qualifications**

+ Bachelor's Degree in Computer Science or related field and 5+ years of experience in related occupation

+ Software Project management skills

+ Experience in leading large multi-functional teams

+ Experience in coordinating programs end to end from design to release

+ Understanding of operating systems (iOS, MacOS, iPadOS, watchOS)

+ Detailed knowledge and understanding of product development processes

**Preferred Qualifications**

+ Negotiation and risk leadership skills

+ Experience handling projects with low-level hardware integration dependencies highly desired

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .