Senior Technology Services Lead

Richardson, Texas

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

**Responsibilities:**

+ Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues

+ Manages the stability, resiliency, reliability, and performance of a wide array of supported systems

+ Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

+ Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes

+ Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

+ Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

+ Supports change implementations and proactively identifies potential issues resulting from the changes

+ Operational Leadership Uptime Accountability

+ IT Data Hall Operations Capacity Management

+ Own site‑level IT data hall operations in a 24x7 production environment.

+ Maintain accountability for availability targets aligned to a 99% uptime expectation, with focus on IT load readiness.

+ Lead and coordinate onsite response during incidents or degraded conditions.

+ Identify, communicate, and mitigate operational risks related to capacity, equipment placement, and deployment activity.

+ Oversee IT data hall operations across traditional data halls and modular data center infrastructure.

+ Manage electrical capacity availability and ensure safe operating margins.

+ Partner with infrastructure, networking, and deployment teams to ensure deployment readiness and alignment.

+ Serve as the primary liaison between IT operations and critical infrastructure teams.

+ Promote a culture of safety, accountability, and operational discipline.

+ Provide coaching, technical guidance, and support for staffing and escalation models appropriate for a high‑availability site.

+ Vendor Partner Management

+ Maintain accurate operational documentation, capacity records, and reporting.

+ Support audits and compliance activities with clear site‑level insights.

+ Serve as a trusted onsite representative, ensuring transparency and alignment with enterprise partners.

**Required Qualifications:**

+ 8+ years of experience in enterprise data center operations, mission‑critical environments, or similar large‑scale infrastructure operations.

+ Demonstrated experience managing IT data hall operations, power availability, and space allocation in a live production environment.

+ Strong working knowledge of IT data hall operations, including rack‑level power, branch circuits, cabinet densities, electrical capacity concepts, and space allocation.

+ Solid understanding of critical infrastructure systems (UPS, generators, switchgear, cooling) and how they impact IT load availability and operational risk.

+ Experience identifying and managing operational risk related to capacity, deployments, and site readiness.

+ Experience leading or supporting onsite operations teams in a 24x7 environment.

+ Proven ability to lead through operational challenges, incidents, and competing priorities.

+ Strong communication skills across technical teams, vendors, and enterprise stakeholders.

**Desired Qualifications:**

+ Experience operating mixed data center environments, including traditional data halls and modular data center infrastructure.

+ Experience supporting high‑availability enterprise environments with uptime expectations of 99% or greater.

+ Familiarity with capacity planning practices, including tracking installed vs. available power and managing space utilization.

+ Experience working with OEMs, service providers, or colocation partners in an onsite operational context.

+ Exposure to data center lifecycle activities, such as site expansion, consolidation, migration, or closure, including coordination with multiple stakeholders.

+ Prior experience supporting audit, compliance, or regulatory reviews within data center or mission‑critical environments.

+ Industry certifications (e.g., CDCP, DCCA, or similar) preferred but not required.

**Skills:**

+ Collaboration

+ Influence

+ Production Support

+ Risk Management

+ Solution Design

+ Analytical Thinking

+ Architecture

+ Innovative Thinking

+ Result Orientation

+ Stakeholder Management

+ Other

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

**View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notic...) .**

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.