Sr Learning Experience Designer
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Description
The Senior Learning Experience Designer (LXD) supports the UKG Learning team strategy by independently designing and developing high quality, learner centered education solutions for UKG customers. This role focuses on creating cohesive learning experiences across multiple modalities that enable customers to effectively adopt and use UKG products.
Principal Responsibilities
• Apply learning theory, instructional design models, and best practices to design learner centered solutions that span modalities including self-paced courses, job aids, and instructor-led training.
• Design learning experiences that incorporate personalization or adaptive elements to support different learner needs.
• Develop high quality learning assets using industry standard tools (e.g., Articulate 360), following UKG design processes, templates, and procedures.
• Identify opportunities to streamline analysis, design, and development activities through AI enabled or automated tools, where appropriate; ensure learning experiences remain accurate, inclusive, and human centered when leveraging AI assisted design approaches.
• Actively seek opportunities to improve learning effectiveness, efficiency, and learner experience through data informed and technology assisted approaches.
• Incorporate learner feedback, evaluation data, and insights to inform iterative improvements.
• Contribute to the establishment and continuous improvement of team processes, standards, and practices.
• Stay current with learning experience design trends and emerging tools, recommending cost effective enhancements aligned to learner and business needs.
• Manage multiple projects and changing priorities while delivering work on time and meeting quality expectations; may lead projects.
• Apply product and domain knowledge to design accurate, relevant, and effective learning solutions for customers across industries.
Required Skills & Qualifications
• Bachelor’s degree in Adult Learning, Instructional Design, Learning Technologies, or a related discipline, or equivalent experience; Master’s degree preferred.
• Minimum five (5) years of experience designing and developing learning solutions for software or technical products; experience with HCM software preferred.
• Comprehensive knowledge of adult learning theory, instructional design principles, and learning experience design best practices.
• Demonstrated ability to independently design and develop cohesive learning programs across multiple modalities.
• Strong proficiency with industry standard authoring tools, such as Articulate 360, and ability to adapt quickly to new tools and technologies.
• Experience using AI enabled or automated tools to support learning design, development, analysis, or evaluation.
• Experience working in Agile (e.g., SAM) and waterfall (e.g., ADDIE) design environments.
• Proven ability to manage multiple projects, adapt to changing priorities, and deliver high quality work with minimal guidance.
• Strong collaboration, communication, and stakeholder partnership skills.
• Portfolio or work samples demonstrating learning experience design and development skills are required.
Preferred Skills
• HR industry, HCM software, or UKG Ready experience.
• Experience designing learning that incorporates personalization, adaptive elements, or data informed decision making.
• Experience using Heretto or other DITA based authoring or content management tools.
• Experience contributing to team standards, templates, or process improvements.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.