Front Office Team Leader

As a Front Office Team Leader, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Also, you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience\.

**What will I be doing?**

+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check\-in and check\-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre\-shift meetings, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly
+ Maintain effective communication with all related departments to ensure smooth service delivery
+ Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
+ Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
+ Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
+ Maintain an up\-to\-date knowledge of hotel and local services and supply information and respond to guest queries
+ Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
+ Ensure all guest registrations are completed and correspond with OnQ guest information

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

To be successful in this role, the candidate must be able to demonstrate the following skills, knowledge and abilities:

+ Bachelor’s degree in a Business\-related field, required
+ Ability to speak, write and read English, required
+ Technology and computer oriented
+ Great team player, who thrives in working with a diverse team and guests alike
+ Ability to work well under pressure in a fast\-paced environment
+ Ability to work with reports and analyze data
+ Available to work different shifts and days, including weekends and holidays

In addition, the candidate must also demonstrate the following skills:

+ Extremely proactive
+ “Switched on’ personality with an outgoing, charismatic and approachable character
+ Understanding Hotel Operations
+ Effective Communication
+ Planning for Business
+ Supervising People
+ Understanding Differences
+ Supervising Operations
+ Teamwork

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\)\. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Office Team Leader_

**Location:** _null_

**Requisition ID:** _HOT0CITA_

**EOE/AA/Disabled/Veterans**

Similar jobs

SponsoredCashier (Front End)

2026-02-25, Costco Wholesale Corp.

Caguas, PR

SponsoredCashier

2026-04-24, Sam's Club

Caguas, PR

SponsoredCashier Assistant (Front End)

2026-02-25, Costco Wholesale Corp.

Caguas, PR