Senior Technology Manager - Network Automation

Chandler, Arizona;Charlotte, North Carolina; Plano, Texas

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

**Position Summary:**

This role is an experienced manager, who is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Their primary responsibility is to the people they manage, ensuring they are developing through coaching, mentoring, feedback, and hands-on career development. Other key responsibilities may include developing a technology strategy and ensuring technology solutions comply with applicable standards. This role advocates and advances modern, Agile solution delivery practices and evangelizes great design, engineering and organizational practices

**Responsibilities:**

+ Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

+ Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

+ Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

+ Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

+ Contributes to the technology strategy for their technical domain

+ Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers

+ Ensures that execution is aligned with product strategy by working with product management and other stakeholders

+ Accountable for team/program level resource and financial management; build and maintain teams through talent acquisition.

+ Set maturity objectives and provide individuals/teams with training and resources to achieve them.

+ Set and track quality and performance objectives.

+ Facilitate performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills.

+ Understand individual and team maturity and performance through team/client feedback.

+ Manage relationships with the business and technology leaders, and vendors for technical products.

+ Be accountable for solution delivery management as relevant to their teams (for example, prioritizing tech debt, compliance and security items, and supporting audits).

+ Be accountable to ensure all relevant risk, financial, and compliance polices and standards are met.

+ Be accountable for the application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews).

+ Create the technology strategy for their technical domain.

**Required Qualifications:**

+ 5+ Years Experience in managing software development teams for regulated industries (financial services, healthcare etc.)

+ Passionate about transforming infrastructure delivery though use of AI

+ Experience in Product Ownership, Software Engineering, AI and Network Infrastructure

+ Proven experience building, leading, and developing high-performing technology teams, with a strong focus on employee engagement, retention, and growth.

+ Demonstrated ability to coach, mentor, and develop talent, including providing ongoing feedback, career guidance, and performance development.

+ Strong leadership skills with accountability for team outcomes, delivery execution, and people management responsibilities.

+ Experience defining and executing technology strategies that align with business goals and drive measurable outcomes.

+ Solid understanding of modern software engineering practices, enabling effective oversight and guidance of technical teams.

+ Ability to ensure technology solutions comply with enterprise standards, including security, risk, and regulatory requirements in a banking environment.

+ Strong advocacy for and experience with Agile delivery practices, including Scrum, Kanban, and continuous improvement methodologies.

**Desired Qualifications:**

+ Excellent communication and interpersonal skills, with the ability to inspire teams and articulate vision, strategy, and outcomes.

+ Experience managing complex delivery environments, balancing multiple priorities while ensuring quality and timely delivery.

+ Commitment to fostering a culture of innovation, accountability, and continuous learning.

**Skills:**

+ Influence

+ Risk Management

+ Solution Design

+ Stakeholder Management

+ Technical Strategy Development

+ Analytical Thinking

+ Application Development

+ Collaboration

+ Result Orientation

+ Solution Delivery Process

+ Other

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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