Product Manager - Tech Delivery

Plano, Texas;Jersey City, New Jersey; Charlotte, North Carolina

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product owners or specialists to ensure they are aligning on priorities. Job expectations include ensuring delivery of products that meet client expectations, including features, security, availability, resiliency, timelines and costs.

**Position Summary:**

Responsible for defining the vision, strategy, roadmap, and prioritized backlog for Internal Cloud Platform Platform-as-a-Service (PaaS) offerings, including Tanzu and Kubernetes container platform services. Accountable for balancing business demand, application modernization priorities, platform strategy, engineering capacity, operational stability, security requirements, and developer experience objectives to maximize platform value, adoption, and business outcomes. Owns product decisions, prioritization tradeoffs, roadmap communication, service lifecycle management, and adoption strategies for enterprise container platform capabilities supporting CTI Big Rock 1 objectives.

**Responsibilities:**

+ Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain

+ Communicates the program vision and roadmap to stakeholders, product owners and the teams

+ Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses

+ Provides input into defining business capabilities and aligning them to products or creating new products to support them

+ Ensures product availability by partnering closely with demand and capacity teammates

+ Develops business cases for new products and additional features for existing products

+ Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends

+ Responsible for defining the vision, strategy, roadmap, and prioritized backlog for Internal Cloud Platform Platform-as-a-Service (PaaS) offerings, including Tanzu and Kubernetes container platform services.

+ Accountable for balancing business demand, application modernization priorities, platform strategy, engineering capacity, operational stability, security requirements, and developer experience objectives to maximize platform value, adoption, and business outcomes.

+ Owns product decisions, prioritization tradeoffs, roadmap communication, service lifecycle management, and adoption strategies for enterprise container platform capabilities supporting CTI Big Rock 1 objectives.

+ Task-level responsibilities include backlog grooming, roadmap planning, stakeholder alignment, requirements definition, service adoption management, platform capability prioritization, consumption analysis, customer feedback integration, product lifecycle governance, and coordination of delivery milestones across engineering, architecture, operations, security, and application development teams.

+ Partners with platform engineering organizations to continuously improve developer experience, self-service capabilities, automation, resiliency, observability, and modernization outcomes enabled through Tanzu and Kubernetes platform services.

**Required Qualifications:**

+ 4-5 years of experience owning product roadmaps and backlogs for cloud platforms, Platform-as-a-Service offerings, developer platforms, or shared technology services.

+ Prior hands-on experience as a Product Manager, Platform Engineer, Cloud Engineer, Solution Architect, Software Engineer, or related technical role supporting enterprise Platform-as-a-Service or container platform technologies.

+ Demonstrated experience managing, engineering, architecting, or operating Kubernetes-based platforms or enterprise Platform-as-a-Service offerings within a large enterprise environment.

+ Strong understanding of cloud-native architectures, Kubernetes ecosystems, container orchestration technologies, and modern application hosting models.

+ Hands-on experience using Jira, Agile methodologies, backlog management practices, and roadmap planning tools.

+ Proven ability to manage stakeholder expectations, prioritize competing demands, and make product trade-off decisions.

+ Experience collaborating with engineering, architecture, security, and operations organizations to deliver enterprise platform capabilities.

+ Strong written and verbal communication skills with the ability to communicate product strategy and roadmap priorities to executive and technical stakeholders.

+ Experience defining product success metrics, adoption targets, consumption models, and measurable business outcomes.

+ Demonstrated ability to lead cross-functional initiatives spanning multiple engineering and operational organizations.

**Desired Qualifications:**

+ CSPO, SAFe Product Manager/Product Owner Certification, or equivalent Product Management certification.

+ 5-7+ years of experience managing cloud, infrastructure, platform engineering, or Platform-as-a-Service products.

+ Direct experience with VMware Tanzu Platform and Kubernetes-based application platforms.

+ Experience with Red Hat OpenShift, Rancher, or comparable enterprise container platform technologies.

+ Experience supporting enterprise application modernization, cloud transformation, developer platform, or platform engineering initiatives.

+ Familiarity with CI/CD pipelines, Infrastructure as Code (Terraform), GitOps practices, observability platforms, and cloud automation frameworks.

+ Experience with platform governance, demand management, funding models, service lifecycle management, and service adoption reporting.

+ Experience operating within regulated enterprise environments with strong governance, security, and compliance requirements.

+ Demonstrated success increasing platform adoption, developer self-service capabilities, and customer satisfaction for shared technology platforms.

**Skills:**

+ Financial Management

+ Influence

+ Solution Delivery Process

+ Stakeholder Management

+ Technical Strategy Development

+ Agile Practices

+ Analytical Thinking

+ Collaboration

+ Result Orientation

+ Risk Management

+ Amazon Web Services (AWS)

+ Product Management

+ Kubernetes

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notic...) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:

**Are Not FDIC Insured** **Are Not Bank Guaranteed** **May Lose Value**

**Are Not Deposits** **Are Not Insured by Any Federal Government Agency** **Are not a condition to Any Banking Service or Activity**

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, **Member SIPC** and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation (“BofA Corp.”).

Bank of America Private Bank is a division of Bank of America, N.A.

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.