HEDIS Operations Supervisor & Analytics

**Job Description:**

Leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Is a subject matter expert and a point of escalation to remove barriers, meet KPIs and successfully obtain goals. Is a champion of continuous improvement and implementing best practices. Maintain and enhance Access‑based operational workflows, automate Excel reporting, and support dashboarding in modern analytics tools.

**Essential Functions**

+ Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.

+ Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives.

+ High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers.

+ Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service.

+ Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.

+ Our team actively uses an **Access database** to manage HEDIS record requests, returned records/issues, and new member requests, with routine **Excel exports** for auditing and external reporting.

**Skills**

+ Accountability

+ Coaching/Mentorship

+ Decision Making

+ Hiring/Onboarding

+ Innovation

+ Key Performance Indicators (KPI)

+ Oral/Written/Interpersonal Communication

+ People Management

+ Project Management

+ Time Management

**Minimum Qualifications**

+ Demonstrated operational experience and proficiency in prior roles.

+ Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).

+ Demonstrated high engagement and performance with a passion for leadership and the development and success of others.

+ Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.

+ ​Demonstrated ability to effectively listen and communicate with diverse employees.

+ Demonstrated alignment with company and department goals and strategies.

**Preferred Qualifications:**

+ Demonstrated leadership experience in a previous operational role.

+ Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

+ We’re looking for a detail‑oriented Data Analyst with advanced **Microsoft Excel** and **Microsoft Access** skills who can transform complex healthcare datasets into clear, actionable insights for quality improvement and HEDIS initiatives.

**Physical Requirements**

+ Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

+ Frequent interactions with providers, colleagues, customers, members and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

+ Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

+ Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

**Location:**

SelectHealth - Murray

**Work City:**

Murray

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$27.65 - $43.55

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.