Float Medical Office Representative

**Our promise to you:**

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**All the benefits and perks you need for you and your family:**

+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

+ Paid Time Off from Day One

+ 403-B Retirement Plan

+ 4 Weeks 100% Paid Parental Leave

+ Career Development

+ Whole Person Well-being Resources

+ Mental Health Resources and Support

+ Pet Benefits

**Schedule:**

Full time

**Shift:**

Day (United States of America)

**Address:**

770 W GRANADA BLVD

**City:**

ORMOND BEACH

**State:**

Florida

**Postal Code:**

32174

**Job Description:**

Welcomes patients appropriately, accurately updates, verifies, and enters patient information including insurance, billing, and demographics, and processes/scans all forms into appropriate systems. Maintains effective operational flow by communicating patients’ status to appropriate team members and keeping patients apprised. Communicates in a cordial, professional manner with patients via phone and in person to meet their needs as soon as possible. Provides education to patients regarding test locations, patient portal use, and follow-up non-clinical actions. Requests co-pays and/or outstanding balances at the time of check-in respectfully but firmly. Ensures cash control by collecting, processing, and balancing funds in the practice’s designated systems and documents properly per guidelines. Documents appropriately within the office’s designated system to ensure regulatory requirements are met. Provides backup to all front office positions including check-in, check-out, and medical records. Floats to all medical practices within the market and adapts to changing schedules based on daily needs. Follows all Standard Work processes incorporating technology with the right workflows and behaviors to provide an exceptional experience for every patient, every time. Manages patient interactions efficiently and effectively through diligent coordination and communication. Other duties as assigned. **Knowledge, Skills, and Abilities:**

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively to carry out job requirements. [Required]

• Ability to operate a computer, copier, fax, and scanner. [Required]

• Ability to establish and maintain effective working relationships with patients, employees, and others. [Required]

• Ability to sort and file materials correctly by alphabetic or numeric systems. [Required]

• Ability to request and collect co-pays and outstanding balances. [Required]

• Ability to deal with data that is of a sensitive and confidential nature (HIPAA). [Required]

• Strong emphasis on organizational skills and strong attention to detail and ability to multitask. [Required]

• Knowledge of medical terminology [Preferred]

**Education:**

• High School Grad or Equiv [Required]

**Field of Study:**

• or equivalent

**Work Experience:**

• 1+ medical front office experience [Preferred]

**Additional Information:**

• N/A

**Licenses and Certifications:**

• Basic Life Support - CPR Cert (BLS) [Preferred]

**Physical Requirements:** _(Please click the link below to view work requirements)_

Physical Requirements - https://tinyurl.com/23km2677

**Pay Range:**

$15.69 - $25.10

_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

**Category:** Administrative & Executive Services

**Organization:** AdventHealth Primary Care Network

**Schedule:** Full time

**Shift:** Day

**Req ID:** 152124912

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