Organizational Effectiveness Consultant IV, Consumer Experience
The Organizational Effectiveness Consultant IV of service culture will be responsible for supporting various workstreams in the KP Service Culture program.
Candidates should have strong foundation in organizational design and effectiveness principles, with a proven ability to apply these concepts in complex environments. This includes understanding how structures, processes, and cultural elements interact to influence workforce engagement and performance. Experience identifying opportunities for improvement and designing interventions that align with strategic goals, ensuring that organizational systems support a culture of service excellence. Experience collaborating with cross-functional partners, such as clinical teams, operational staff, marketing, health plan, HR, and IT departments, to ensure seamless implementation of culture efforts. Strong skills in stakeholder engagement, including identifying and managing key stakeholders, building relationships, effectively communicating goals and progress, and influencing senior stakeholders.
Experience interpreting data from culture and climate assessments, employee feedback, and organizational metrics. This includes the ability to synthesize complex information into clear insights that inform decision-making and strategic planning. The candidate must also have experience translating findings into actionable recommendations that drive measurable improvements in workforce service culture.
Experience managing or supporting end-to-end programs from inception to completion, ensuring delivery on time, within budget, and to high-quality standards.
Job Summary:
This individual contributor position is primarily responsible for consulting on change management programs or initiatives, supporting the planning and implementation of organizational design and integration programs and initiatives, and providing executive/leadership coaching and transition consulting. This position also performs culture and climate assessments, and provides consulting support to work focused on the design and/or implementation of organizational strategy and initiatives focused on enhancing or accelerating the development of partnerships and the evolution of high performance teams. This also includes performing data analyses to support organizational initiatives.
Essential Responsibilities:
+ Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
+ Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
+ Consults on large-scale change management programs or initiatives including changes in organizational structure, work processes, the introduction of new kinds of work, and the implementation of new technologies by working closely with leadership to design, develop, direct, and deliver change initiatives; providing change management strategies and tactics to enhance effective implementation or delivery; and monitoring and measuring the effectiveness of change programs.
+ Supports the planning and implementation of organizational design and integration programs and initiatives by consulting on changes in organizational structures, functions, and other organizational components as needed; collaborating with stakeholders on visioning and culture awareness and development; supporting changes that embrace diversity, inclusion, and equity; aligning structure to fit the broader organizational strategy; and integrating units to work together effectively.
+ Provides executive/leadership coaching and transition consulting by serving as a trusted advisor; working with executives and leaders in a thought-provoking manner; leveraging a creative process that inspires clients to maximize their professional potential and business results; and serving as a coach and consultant for leadership onboarding, new leader transitions, and formal coaching processes including 360-degree feedback.
+ Provides consulting support to work focused on the design and/or implementation of organizational strategy, and strategic goals and initiatives for a large organization, function or units by serving as a content expert to HR and business leadership; and consulting on 3-year strategic planning, annual goal development and/or review, and the alignment between organizational culture and business goals.
+ Provides consulting support on initiatives focused on enhancing or accelerating the development of partnerships and the evolution of high performance teams by performing developmental assessments; facilitating targeted interventions to address unique team needs; and consulting on mission and goal development and role clarification.
+ Performs culture and climate assessments by working with clients to understand culture and/or climate and its impact on strategic goals or performance outcomes; performing assessments for teams, work groups, or larger functions or organizations; and providing consulting and designing solutions to support strategic and cultural alignment.
+ Performs data analyses to support organizational initiatives by identifying appropriate data analysis tools and approach to assess team, leader, or business performance; determining suitable data gathering and analysis methods (e.g., process observation, quantitative data, etc.); defining data requirements and obtaining client agreements, including client requirements as appropriate; conducting analyses to evaluate the effectiveness of proposed solutions; and identifying and alleviating risks through data-driven analysis.
Minimum Qualifications:
+ Bachelors degree in Organizational Development, Business, Behavioral/Social Science, Public Administration or related field and minimum (6) six years experience in organizational development, including but not limited to change management, organizational design, leadership development, cultural transformation, and/or performance improvement. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.
Additional Requirements:
COMPANY: KAISER
TITLE: Organizational Effectiveness Consultant IV, Consumer Experience
LOCATION: Oakland, California
REQNUMBER: 1392463
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.