IT Business Application Analyst (FT) Epic HIM - Remote Position - Johnson City

SCOPE OF POSITION.
IT Business Application Analyst III acts as a liaison between IT and other departments, vendor representatives and primary end users Engages other teams in completing work efforts Understands end-user workflows and processes. Prioritize and implement requested changes to the system(s). Investigate end users' preference while making build decisions Review and test updates to system(s) by executing test plans/scripts for end user acceptance and integrated testing. Follow established department policies and procedures including change control processes for the system. Basic understanding of ITIL processes with regard to build, enhancement, and maintenance of application systems. Troubleshoot problems and questions from end users recommending and implementing corrective actions or solutions. Analyst III maintains comprehensive and accurate build, support and troubleshooting documentation for applications, databases, master files and batch jobs. Receives cross-training to ensure backup support for applicable applications. Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system. Ability to estimate own work giving timelines for assignments or as part of a project. Works under the direction of more senior analysts. The Analyst III will perform other duties as assigned. Analyst III serves as a mentor and teacher to other Analysts.

EDUCATION AND EXPERIENCE
Associate's or Bachelor's degree required. Four years IT experience or six years IT experience if no degree. Healthcare experience preferred and skilled in Microsoft Office products. Strong communication skills, both oral and written, are required.
Must obtain Epic certification within six months of hire or transfer