Operations Manager

Fort Worth, Texas

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

Unclaimed Property Operations is responsible for the management of escheatable property, execution of due diligence requirements, reporting and remitting escheatable property to the appropriate jurisdictions, and retaining all required documentation. The Fort Worth site serves as the physical vault and content storage location for safe deposit box contents removed from drilled and closed boxes.

This role leads the Fort Worth Safe Box vault team and is accountable for the secure handling, inventory, storage, and disposition of safe box contents, ensuring customer reclamation or escheatment is completed in full compliance with regulatory, legal, and operational requirements. The manager directs daily production, drives performance against established quality and control metrics, and develops a team of associates and a team lead across a multi-state processing footprint.

**Responsibilities:**

+ Manage West Coast Financial Center content alignment, including safe box contents checked in, account closure, content letters, escheatment, maintenance, content storage, and reclamation

+ Oversee daily vault operations covering intake, validation, and secure custody of contents from drilled and closed boxes, along with preparation for reclamation, escheatment, or auction

+ Ensure accurate and timely execution of state escheatment activity, including alpha sort, quality assurance, due diligence letters, DOLC, and remittance of contents to state unclaimed property divisions

+ Monitor and manage team performance against key metrics such as maintenance review accuracy, physical security review, account maintenance accuracy, and reclamation quality thresholds

+ Partner with Financial Centers and drill partners to obtain missing documentation, resolve outstanding inquiries, and correct processing errors

+ Support Tracker PRO stabilization, defect identification, procedure updates, and post-deployment enhancements impacting Safe Box workflows

+ Maintain strong risk and control discipline, including regulatory scanning requirements, manager attestation, non-value destruction, and audit and exam readiness

+ Lead, coach, and develop associates, including onboarding, cross training across reclamation and DOLC functions, performance management, and succession planning

+ Manage staffing and capacity to volume forecasts, balancing two annual peak seasons and maintaining appropriate utilization levels

+ Drive site engagement, recognition, and a culture built on autonomy, accountability, and self sufficiency

**Managerial Responsibilities:**

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

+ Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

+ Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

+ Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

+ Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

+ People Manager & Coach: Knows and develops team members through coaching and feedback.

+ Financial Steward: Manages expenses and demonstrates an owner’s mindset.

+ Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

+ Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

**Required Qualifications**

+ Proven people leadership experience in an operations, vault, cash services, or transaction processing environment

+ Demonstrated ability to manage production teams to quality, accuracy, and timeliness standards in a controlled, deadline driven environment

+ Strong risk management mindset with experience executing and evidencing operational controls

+ Sound judgment handling sensitive customer property and confidential information

+ Effective written and verbal communication skills with the ability to partner across Financial Centers, Technology, and support functions

+ Proficiency with Microsoft Office and comfort learning proprietary operating platforms

+ Ability to work on site four days per week and maintain the 7:00 a.m. to 3:30 p.m. schedule

**Desired Qualifications**

+ Experience with safe deposit box, unclaimed property, or escheatment processes

+ Familiarity with Tracker PRO, APECS, SA99, SBDOMS, or OneService

+ Experience supporting audits, regulatory exams, or process owner and control activities

+ Background in process improvement, automation adoption, or system testing and implementation

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notic...) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:

**Are Not FDIC Insured** **Are Not Bank Guaranteed** **May Lose Value**

**Are Not Deposits** **Are Not Insured by Any Federal Government Agency** **Are not a condition to Any Banking Service or Activity**

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, **Member SIPC** and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation (“BofA Corp.”).

Bank of America Private Bank is a division of Bank of America, N.A.

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.