Skip to main content

Guest Services Supervisor| Full Time

Location

Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description

To provide ensure that guests receive luggage to their room in a timely manner. Also needs to ensure that vehicles parked in valet get pulled up in a timely manner.

Responsibilities

+ Essential Function .

+ Check email

+ Review vehicle reservation

+ Review if any group is covered for bellmen porterage.

+ Notify staff of site visits for the day

+ Review transportation manifest

+ Ensure house vehicles are gassed up and clean

+ Ensure bellman and valet are posted in correct positions

+ Check VIP and SG arrivals

+ Assist with the pulling, and putting away of valeted keys.

+ Assist with the logging of all valeted keys into the valet report

+ Make sure all associates are updated on daily events and groups in house.

+ Review resumes for method of transportation for group arriving and departing.

+ Know all on and off property movements

+ Check to see if we have deliveries for the day.

+ Arrange deliveries

+ Status of MOS audits for the month

+ Continuously check any room not ready luggage

+ Ensure proper tracking of bell log

Hotel Specific Essential Functions:

+ Get appropriate daily arrival/in-house lists

+ Answer phones using the proper “Moment’s of Service” techniques and procedures

+ Follow proper gratuity procedures

+ Display and apply current knowledge of local activities

+ Follows proper lifting procedures

Tools and Equipment:

+ Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine

Qualifications

+ High School Diploma or equivalent.

+ Prior hospitality experience preferred.

+ Ability to teach, develop, and motivate others.

+ Must have the ability to multi-task.

+ Excellent verbal and written communication skills required.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-FL-Amelia Island

Posted Date2 weeks ago(5/15/2024 11:54 AM)

Requisition ID 2024-109999

# of Openings 1

Category (Portal Searching) Valet


Similar jobs

Guest Services Supervisor| Full Time

Full time
Amelia Island, Florida 32034

Published on 05/15/2024

Share this job now