AppleCare Enterprise and Education Readiness Project Manager

**Weekly Hours:** 40

**Role Number:** 200629891-0776

**Summary**

AppleCare Engineering is the voice of the customer, driving customer issues to resolution. The AppleCare Engineering Enterprise and Education team prepares worldwide AppleCare teams to support new products and programs used by customers in business, education and government, and drives feedback from these customers into the product development cycle.

**Description**

We are looking for an extraordinary person to provide new product support readiness and project management for Apple's business and educations deployment programs. We are the bridge between Apple’s customers and products, impacting the quality of Apple's products by leading AppleCare teams and identifying customer issues to provide fast resolution. In this role you will create scalable and innovative customer experiences, and implement customer support strategies. You will be responsible for understanding product features and user experiences, the prediction of support contact drivers as well as the development and execution of action plans that define support processes and policies.

**Minimum Qualifications**

+ BS/BA degree with 5 years of applicable professional experience

+ 3-5 years of related experience supporting Enterprise and Education deployments

+ Experience supporting Apple’s Enterprise and/or Education customers utilizing Apple Business Manager or Apple School Manager

+ Experience support the management of fleets of iOS and/or MacOS devices and Mobile Device Management tools used to manage such fleets

+ Strong work ethic, high energy and able to juggle multiple priorities, ability to deliver assigned work on time

+ Superb organizational, documentation and time management skills

**Preferred Qualifications**

+ Consistent track record of project management, successful track record with managing multiple projects and meeting deadlines, project goals

+ Comfortable working with Project Managers across Apple

+ Outstanding communication and presentation skills, written and verbal, to all levels of an organization

+ Ability to learn new technologies quickly and adapt to new product ecosystems

+ Knowledge of AppleCare operations and processes

+ Extensive experience in the customer services industry

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .