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HOD Office Associate

Job Description

Job Duties

Registration & Pre-Certification

  • Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications.
  • Responsible for the patient registration process (check in and check out) for a unit or department.
  • Assist patients with forms obtaining all necessary insurance information and signatures as needed.
  • Obtain pre-certification and/consent for services and billing.
  • Monitor and follow-up on additional pre-authorizations for on-going patient services needed.
  • May collect co-pay/co-insurance/deductible based on insurance plan(s).
  • Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages.
  • Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.

Customer Service & Problem Resolution

  • Resolve routine patient problems and complaints on a timely basis.
  • Handles conflict with customers constructively and appropriately.
  • Initiate further follow-up with appropriate staff member(s).

Scheduling

  • Schedule surgical/non-surgical procedures, tests, therapy, referrals, appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner.
  • Support patient scheduling systems in conjunction with clinical and medical staff and patient information.
  • Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members/visitors.
  • Responsible for cancelling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.

Insurance Pre-Certification & Collection

  • Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials.
  • Obtains treatment authorization(s).
  • May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/procedures for charge reconciliation purposes.

Coordination of patient information and services

  • Coordinate multiple phone lines and or InBasket communications, take messages, screen calls, receive information and transfer calls to appropriate extension.
  • Relay messages to appropriate staff in order to facilitate communication and assure quality of care.
  • Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients.
  • May coordinate translation arrangements for day and time of patient services.

Medical Records

  • Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR.
  • Maintains appropriate computer downtime procedures for clinical documentation.

Clerical

  • Prepares and types correspondence, memos, reports, minutes, and letters.
  • Position may require data entry into multiple databases.

Other

  • Performs other duties as assigned.
  • Maintains work area in a neat and clean manner.
  • Ensure supplies and materials are available as needed

Qualifications

MINIMUM

DESIRABLE

Education, Credentials, Licenses:

  • HS Graduate or GED
  • Secretarial related courses
  • BLS required for Cardiac Rehab and Surgery Centers
  • Associates Degree or certificate

Specialized Knowledge:

  • Medical terminology
  • Computer fluency/literacy
  • Communication skills (verbal and written)
  • Maintain patient confidentiality
  • Organization and prioritization skills
  • Computers and Electronic Medical Records
  • Microsoft Office Word, Excel, Outlook

Kind and Length of Experience:

  • 1 year related experience in a medical office setting including:
  • Customer service/receptionist/ registration
  • scheduling
  • filing
  • telephone etiquette
  • patient billing
  • computer service
  • Experience with electronic medical records software, ie. EPIC

If, for any reason, you are having difficulties applying, please contact our recruitment team at recruiting@stelizabeth.com