**Job Identification:** 208924

**Job Category:** Guest Services, Operations, and Front Office

**Job Schedule:** Full time

**Salary** $75,000 - $90,000 Annually

**Equal Opportunity Employer** EOE, including disability/vets

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Director of Front Office** , you’re not just providing strategic leadership and direction for the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

+ **Lead front office operations:** Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies

+ **Shape service excellence strategy:** Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality

+ **Drive revenue initiatives:** Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue

+ **Integrate corporate marketing strategies:** Ensure the effective rollout and management of corporate marketing initiatives within the Front Office

+ **Leverage data to inform strategy:** Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience

+ **Ensure product and service knowledge:** Develop strategies to keep the team well-informed of hotel products, services, facilities, events, pricing, and local attractions

+ **Cultivate a high-performing team:** Drive engagement and retention through performance management, professional development, and recognition programs

**What It Takes to Make the Stay**

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to pay when you need it through DailyPay

+ Medical Insurance Coverage – for you and your family

+ Mental health resources, including the Employee Assistance Program

+ Best-in-Class Paid Time Off (PTO)

+ Go Hilton travel program: 100 nights of discounted travel

+ Parental leave to support new parents

+ Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

+ 401K plan and company match to help save for your retirement

+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

+ Career growth and development

+ Team Member Resource Groups

+ Recognition and rewards programs

_* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable_

**How We'll Help You Thrive**

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

+ **Incredible travel perks** – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

+ **Own a piece of Hilton** – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

+ **Paid parental leave** – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

+ **Personalized caregiving support** – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

+ **Crisis concierge** – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

+ **Mental health resources** – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

+ **Generous paid time off (PTO)** – Recharge, relax, and take time for what matters most

+ **Health & welfare benefits** – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

+ **Financial security for your future** – Our retirement plans make it easier to save for what’s next

_*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._

**Join an Award-Winning Workplace Culture**

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/us/en/blog) to see why we’re more than a great place to stay—we’re a great place to work.