Network Engineer Principle (Network Operation Center)

**Job Description:**

The Network Engineer - Consultant supports the stable operation of the in-house computer network (LAN/WAN). This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring network availability. The person also diagnoses, resolves, and documents network problems and their solutions. Consultant-level professional experienced in all aspects of networking and technology. Encompasses full knowledge required within the networking area. Functions independently with minimal oversight and direction. Instructs and guides other technical professionals.

**Job Essentials**

1. Installs, configures, tests, maintains, monitors, and troubleshoots networked peripheral devices, cabling, and networking hardware and software products.

2. Maintains all network hardware and equipment, including routers, switches, wireless, DHCP and UPSs.

3. Monitors and tests network performance and provide network performance statistics and reports.

4. Receives and responds to incoming calls, pages, and/or e-mails.

5. Performs on-site analysis, diagnosis and resolution of complex network problems for a variety of end users. Recommends and implements corrective hardware and software solutions, including off-site repair.

6. Recommends, schedules, and performs network improvements, upgrades, and repairs.

7. Performs network asset management, including maintenance of network component inventory.

8. Prepares, maintains, and adheres to procedures for logging, reporting, and statistically monitoring network data.

9. Provides training and support to client services staff on network issues.

10. Provides guidance to other members of the team as required.

11. Performs data closet management.

12. Performs network deployment and configuration.

13. Collaborates with network architects to ensure compliance with network standards.

14. Participates in 24/7 on-call rotation.

15. Prepares and ensures accuracy of documentation.

**Skills**

+ Lead incident response efforts, ensuring timely resolution and documentation.

+ Mentor NOC staff, including network engineers and technicians.

+ Manage network performance tools and dashboards (e.g., SolarWinds, Service Now).

+ Optimize uptime and availability of mission-critical systems.

+ Generate reports on network health, incident trends, and SLA compliance.

+ Maintain detailed documentation of network configurations, SOPs, and change log

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: **California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.**

**Minimum Qualifications**

Bachelor's degree in computer science/information management/engineering. Education must be obtained through an accredited institution. Degree will be verified.

- or -

Four years of experience in a network engineering related field.

- and -

Eight years of networking experience, or any combination of equivalent education in experience in computer science, information management, or related engineering field.

- and -

Cisco Certified Network Associate (CCNA) skill set.

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Working technical knowledge of LAN/WAN/Wireless networking.

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Working technical knowledge of current network hardware, protocols, and standards.

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Demonstrated ability to operate network component analysis tools.

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Demonstrated analytical and problem-solving abilities.

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Hands-on troubleshooting experience.

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Experience working in a team-oriented, collaborative environment.

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Demonstrated knowledge of applicable data privacy practices and laws.

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Demonstrated ability to lead complex projects.

**Preferred Qualifications**

Cisco Certified Network Associate (CCNA) certification.

- and -

ITIL certification.

- and –

Capable of leading network team coordination meetings and huddles

- and –

Able to lead and manage major operational incidents including leading and managing cross team resources to incident resolution

- and –

Demonstrated ability to manage ITIL processes involving Incident, Change, Service Catalog, and Problem, and managing team’s accountability to ITIL Maturity.

- and –

Management of and accountability to Service Level Agreements, SLA, KPI,

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Experience in network operations and management with a strong understanding of network technologies and protocols including circuit management.

- and –

Technical Proficiency within Service management and network management tools. (Service Now and SolarWinds preferred)

- and -

Strong customer service orientation.

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Experience in a healthcare environment.

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Working knowledge of layer two and layer three of the OSI model.

**Physical Requirements:**

Interact with others requiring the employee to communicate information.

- and -

Operate computers and other IT equipment requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

- and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

**Location:**

Lake Park Building

**Work City:**

West Valley City

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$54.12 - $85.20

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.