At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

**This position will cover Dade City and the surrounding counties on an as needed basis (PRN) with variable hours between 7:30 AM – 7:30 PM.**

**Position details:**

**Status:** PRN (as needed basis and not a fixed amount of hours)

**Facility:** Behavioral Health Outpatient Sites

**Location:** Various behavioral health sites in Pasco and surrounding counties, Florida

**Shift:** Hours will vary between 7:30 AM – 7:30 PM

**Behavioral Health Office Representative Responsibilities:**

+ Obtains and updates patient information

+ Schedules patient appointments and assists with patient inquiries; may arrange for additional services

+ Collects and posts payments, and assists with patient billing questions

+ Ensures completion of all encounter documentation prior to check out

+ Accepts transfers from other facilities according to established guidelines.

+ Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.

+ Obtains complete and accurate patient registration information according to department standards.

+ Reviews and confirms all registration information is accurate at each appointment and makes any required updates.

+ Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.

+ Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.

+ Greets, registers and checks in patients

**Requirements:**

+ High School or Equivalent

+ 1 year – Office Related

+ Customer service, interpersonal, critical thinking

+ Written and verbal communication

+ Works independently and with a team

+ Organization, administrative and clerical skills

**BayCare offers a competitive total reward package including:**

+ Benefits (Health, Dental, Vision)

+ Paid time off

+ Tuition reimbursement

+ 401K reimbursement

+ Yearly performance appraisals and team award bonus

+ Community discounts and more

_This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at_ _https://info.flclearinghouse.com_ _._

Equal Opportunity Employer Veterans/Disabled

**Position** Front Office Representative

**Location** Dade City | Clinical | PRN

**Req ID** 127108