Delivery Account Operations Associate

**Job Title:** Delivery Account Operations Associate

**Location:** Coppell, TX

**Job Type:** Hourly Consultant

**Hours:** Monday to Friday 8am - 5 pm

**Pay:** $17.25 - $22.91 per hour

**Essential Functions:**

+ Develop, maintain, and enhance operational reports, dashboards, and data visualizations using Excel, Power BI, or similar tools.

+ Extract, cleanse, validate, and transform data from multiple internal and external sources.

+ Perform quantitative analysis to identify trends, operational gaps, and opportunities to increase print sales and improve order billing accuracy.

+ Create and support workload balancing models for designated delivery and operations workgroups.

+ Collaborate with cross-functional teams to gather requirements and deliver accurate, timely reporting solutions.

+ Ensure data integrity, consistency, and accuracy across all reporting outputs.

+ Automate recurring reports and operational processes to improve efficiency and reduce manual effort.

+ Provide ad-hoc analysis to support leadership decision-making and strategic initiatives.

+ Document reporting processes, data definitions, and best practices to support standardization and governance.

+ Support continuous improvement efforts through data-driven operational insights.

**Skills:**

+ Advanced Microsoft Excel skills (formulas, pivot tables, data modeling; macros/VBA a plus)

+ Experience with Power BI, Tableau, or similar business intelligence and visualization platforms

+ Knowledge of database structures, data extraction, and query concepts

+ Strong analytical and problem-solving abilities with attention to detail

+ Understanding of data governance, data quality, and compliance practices

+ Data storytelling skills with the ability to present insights clearly to non-technical stakeholders

+ Strong written and visual report development capabilities

**Experience:**

+ 2–4 years of experience in reporting, data analytics, business intelligence, or operations analytics

+ Experience supporting operational or delivery/account management environments preferred

+ Demonstrated ability to automate reporting and improve process efficiency

**Education:**

+ Associate’s degree in Data Analytics, Business Intelligence, Business, or a related field required

+ Bachelor’s degree preferred

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

**To Apply:**

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew at** **Emily.Drew@ctg.com** . Kindly forward this to any other interested parties. Thank you!

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.