Voice Engineer

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

**Position Details:**

+ **Facility:** BayCare Health System, Telephony Operations

+ **Location:** BayCare System Office West - Hybrid

+ **Status:** Full Time, Exempt: Yes

+ **Shift Hours:** 8: 00 AM - 4:00 PM

+ **Weekend Work:** Occasional

+ **On Call:** Yes

**Summary:**

+ Performs advanced troubleshooting and root cause analysis across diverse systems utilizing in-depth knowledge of infrastructure architecture, virtualization, and cloud platforms.

+ Responsible for infrastructure design, capacity planning, and performance tuning.

+ Leads infrastructure projects from planning through execution, drives cross-functional collaboration, and produces technical documentation.

+ Mentors junior engineers to support overall team development.

+ Evaluates and implements new technologies to improve operational efficiency, ensuring infrastructure solutions align with business goals.

+ Leverages monitoring, logging, and performance optimization tools to ensure system reliability, identify issues proactively, and enhance overall application performance.

**Minimum Qualifications:**

+ Required 1 year relevant experience with Bachelors or 5 years relevant experience with High School or equivalent.

+ Bachelors Information Services Related Or High School or Equivalent

**Skills:**

+ Design, implement, and support enterprise **Unified Communications (UC)** solutions supporting voice, messaging, and collaboration

+ Administer and maintain **Cisco UC platforms** (CUCM, Unity Connection, UCCX, Webex, IM&P)

+ Administer and maintain **Microsoft Teams Calling**

+ Configure and support **voice gateways, SIP trunks, and carrier services**

+ Manage **dial plans, call routing, redundancy, and survivability** across multi‑site environments

+ Troubleshoot and resolve **Tier III UC issues** , ensuring high availability and call quality

+ Support **contact center platforms** , including call flows and agent configurations

+ Perform **system upgrades, migrations, and expansions** with minimal operational impact

+ Collaborate with **network, security, vendors, and business stakeholders** to deliver compliant UC solutions

+ Create and maintain **technical documentation and operational runbooks**

Equal Opportunity Employer Veterans/Disabled

**Position** Voice Engineer

**Location** Clearwater:BayCare Sys Office West | Business and Administrative | Full Time

**Req ID** 151082

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