Core Technology Infrastructure Program Manager

Charlotte, North Carolina

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

**Responsibilities:**

+ Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates

+ Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk

+ Establishes target outcomes in partnership with stakeholders and leaders

+ Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule

+ Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

+ Manages program financials and supports resource planning

+ Ensures adherence with Enterprise Change Management standards

**Managerial Responsibilities:**

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

+ Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

**Required Qualifications**

+ 6-8 years’ experience in project/program management/RTE or Agile Delivery and methodologies (Scrum and Kanban)

+ Program or RTE and project management experience.

+ Program/project stakeholder management.

+ Experience with tools like Jira, Agile View, Confluence, WIKI

+ Working knowledge, experience and familiarity with Scrum, Kanban, and Agile methodologies

+ Proven track record of successfully managing multiple projects at various stages of the project life cycle

+ Experience of large-scale complex projects

+ Large scale program/project management experience with an understanding of Enterprise Change Management Policy and Standards

+ Excellent communication, interpersonal, and facilitation engagement skills including presenting to LOB senior leaders and financial/legal/compliance/risk partners

+ Experience with business or technology strategy development

+ Strong experience with business and technology operational process definition and optimization

+ Ability to work with others and manage disparate teams globally

+ Ability to manage the successful execution of technical solutions whether by a single team or multiple teams

+ Excellent interpersonal skills; positive attitude; team player; flexible

+ Must be able to face off to business and technology leaders

+ Strong written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity

+ Basics in financial markets & banking operations

+ Keen attention to detail and strong sense of ownership and accountability for work

+ Motivated to work closely and cooperatively with other team members of varying levels of seniority and experience

+ Must be a self-starter and can work with little to no supervision.

**Desired Qualifications**

+ Program and Project Financial Management

+ Experience with portfolio management tools like PPRT, JIRA Align

+ PMP certification

+ LPM certification

+ SCM certification

+ ITIL Certification

+ PRINCE Certification

+ PMPO Certification

**Skills:**

+ Collaboration

+ Project Management

+ Result Orientation

+ Solution Delivery Process

+ Stakeholder Management

+ Analytical Thinking

+ Business Acumen

+ Financial Management

+ Influence

+ Risk Management

+ Agile Practices

+ Architecture

+ Data Management

+ Solution Design

+ Technical Strategy Development

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notic...) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.