**MANTECH** seeks a motivated, career and customer-oriented **Deputy Program Manager** to join our team in **Chantilly, VA.** This is an onsite position.

**Responsibilities include, but are not limited to:**

+ Manage large, dispersed, cross-functional IT service delivery and management program valued over $160 million total contract value (TCV) consisting of multiple CLINs (FFP, T&M, ODCs, etc.). Provide program management, facility management, logistics, deployment, installation services, and training for all Consular employees worldwide. Support approximately 10,000 worldwide clients in over 300 locations; manage a 55,000 sq ft facility containing a state-of-the-art warehouse, an Integration & Configuration Lab, a Break/Fix Workshop, a Network/Server Configuration Lab, 3 Training Labs, a Demonstration Lab and office space for over 150 staff.

+ Develop new processes and procedures for managing & reporting staff changes, overtime & budget controls, and quality assurance and control activities including creating quality reports, customer satisfaction surveys, Additional Hours Approval Requests forms and tracking logs; manage a centralized document repository in SharePoint containing program deliverables, SOPs, and other program support documents to include a quality assurance process for all documents using Power Automate.

+ Build and maintain ‘trusted advisor’ relationships with 6 Government Technical Monitors (GTMs), Division Branch Chiefs, and other DOS senior staff through proactive communication; Lead a PMO team that manages services and delivery for:

+ Training and training materials for all DOS CA new hires and refresh training for users, administrators, technicians, and post support staff to use custom DOS biometric applications and maintain equipment; training is conducted in Arlington, VA, online, and at posts globally; overseas and domestic hardware and software refreshes at over 300 posts globally.

+ Network/Server installation support services for CONUS passport agencies; inventory management for over 200K items and 5K asset tagged IT equipment; manage staffing for a team of 150+, including meeting recruiting and ROS metrics, managing staff transitions (onboarding/offboarding), promotions, staffing, reporting to internal and externals customers.

+ Collaborate with corporate resources to maximize program profitability, program growth, and meet staffing goals (acquisition, retention, promoting, training).

+ Manage IT Modernization efforts including working with ServiceNow and other technologies to streamline and integrate business process workflows; serve as acting Program Manager when Program Manager is not available.

**Minimum Qualifications:**

+ Bachelor’s degree in business, technology, or related area of study.

+ Active Project Management Professional (PMP) certification.

+ 15+ years of relevant experience.

+ Excellent written and verbal communication skills.

+ Demonstrated initiative, sound judgment, effective decision-making.

+ Commensurate experience and education.

+ Experience in Customer Service; experience using Microsoft 365 productivity tools.

**Clearance Requirements:**

+ Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.

**Physical Requirements:**

+ Must be able to remain in stationary position for up to 50% of the time.

+ Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.

+ Must be able to work in warehouse and office environments and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.

+ Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.

+ Must be able to deliver presentations as needed.

+ Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.