PEGA OpenShift Administrator
PEGA OpenShift Administrator
Charlotte, North Carolina;Chandler, Arizona
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**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Position Overview:**
We are seeking a skilled Pega Administrator with strong OpenShift container platform experience and a solid background in database administration and integration to support the design, development, deployment, and production stabilization of enterprise-grade Pega applications.
The ideal candidate combines Pega Platform configuration skills with practical, hands-on database exposure including schema/DDL work, performance tuning, and troubleshooting database connectivity in containerized environments to ensure resilient, well-integrated Pega solutions.
**Key Responsibilities:**
+ Provide production support including complex problem research, root-cause analysis, and issue triage; implement monitoring, logging, and alerting using Splunk and Dynatrace
+ Manage Pega applications on Red Hat OpenShift, including Kubernetes concepts such as pods, deployments, services, ingress, config maps, and secrets
+ Optimize containerized Pega workloads for performance, scalability, and resilience; troubleshoot container, pod, and cluster-level issues impacting Pega services
+ Work closely with platform engineering teams to align with CI/CD pipelines (Jenkins, Git, Ansible), container standards, and cloud governance
+ Write queries and perform hands-on data work directly against Oracle to support case processing, reporting, and reconciliation needs
+ Respond to audit findings, back audits, and ad-hoc business/data requests tied to application health and stability
+ Contribute to automation of build, deployment, and testing processes, and communicate effectively with global, cross functional teams
**Required Qualifications:**
+ 5+ years of hands-on Pega Administration/System Architect experience (CSA/CSSA certification preferred)
+ Strong expertise managing Pega on Red Hat OpenShift, with solid understanding of Kubernetes concepts (pods, deployments, services, ingress, config maps, secrets)
+ Demonstrated, verifiable database exposure, proficiency writing queries and troubleshooting on Oracle
+ Experience with CI/CD pipelines (Jenkins, Git, Ansible, or similar) and container image/deployment automation
+ Experience with monitoring/observability tooling such as Splunk and/or Dynatrace, including incident triage and root-cause analysis
+ Strong analytical, troubleshooting, and communication skills
+ Ability to engage stakeholders across development, DBA, and business teams
**Desired Qualifications:**
+ Pega Certified System Architect (CSA) or Certified Senior System Architect (CSSA) certification
+ Familiarity with cloud platforms (AWS, Azure, or GCP) and version control systems (Git)
+ Prior experience in financial services or other highly regulated industries
**Skills:**
+ Innovative Thinking
+ Production Support
+ Result Orientation
+ Risk Management
+ Solution Design
+ Adaptability
+ Analytical Thinking
+ Collaboration
+ Influence
+ Solution Delivery Process
+ Architecture
+ Automation
+ DevOps Practices
+ Project Management
+ Stakeholder Management
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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